Matthew Dixon
Ocala,Florida
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism. Resourceful [Cook] who consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Quality-focused and efficient Cook adept at preparing and plating food in high energy, fast-paced kitchens. Line Cook with over 10 years of experience in high-pressure culinary environments. Skilled in preparing large volumes of food quickly and efficiently. Seeking to use culinary skills and expertise to prepare a special variety of dishes in a professional, rewarding environment.
Overview
15
15
years of professional experience
Work History
Weight Inspector
Florida Dept of Transportation
12.2022 - Current
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
Youth Care Worker
Sequel Youth Services
06.2020 - 02.2022
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
Corrections Officer
Florida Department Of Corrections
03.2018 - 01.2020
- Enhanced facility safety by conducting thorough security checks and monitoring inmate activities.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
Customer Service Representative
At&t
04.2010 - 03.2013
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Customer Service Representative Skills and Qualifications:
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking
Education
High School Diploma - General
Belleview High School
Belleview, FL01.2001
Skills
- High customer service standards
- Employee relations specialist
- Service solutions expert
- Call center management experience
- Dedicated to process improvement
- Proficient in customer account software
- Multi-channel contact center software High volume production capability
- Focus on portion and cost control
- Strong butchery skills
- Contemporary sauce work
- Conflict resolution proficiency
- Devoted to data integrity
- Strong problem solving ability
- Negotiation competency
- Troubleshooting skills
- Telecommunications knowledge
- Proficient with Microsoft Office Suite
Timeline
Weight Inspector
Florida Dept of Transportation
12.2022 - Current
Youth Care Worker
Sequel Youth Services
06.2020 - 02.2022
Corrections Officer
Florida Department Of Corrections
03.2018 - 01.2020
Customer Service Representative
At&t
04.2010 - 03.2013
High School Diploma - General
Belleview High School
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