Matthew Doss
McKinney,TX
Overview
3
3
years of professional experience
Work History
Quality Control Manager
Jaguar Land Rover
04.2023 - Current
- Conducted Inspections of vehicles within the service department after they've completed maintenance or repairs.
- Work directly with shop foreman for oversight on potential repeated or technical issues with vehicles.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Service Advisor
Jaguar Land Rover
10.2021 - 04.2023
- Advised recommended services or repairs for client's vehicles.
- Scheduled and organized appointments for client's vehicle services.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Worked directly with off-site dealer owned body shop and extended warranty companies.
- Provided clients with accurate estimates including labor and parts prices, and explain repairs done to vehicles.
Intern
FLX Bike
09.2020 - 11.2020
- Assisted in creating written, video and image content for marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
- Helped customers with logistical solutions for bikes being shipped internationally
- Assigned to create lifestyle product photography of an upcoming E-bike for product launch.
- Scheduled social media postings to advertise products and generate site traffic.
Education
B.S - Marketing
Point Loma Nazarene University
San Diego, California08.2021
Skills
- Adaptability
- Computer Proficiency
- Visual Identity
- Problem Resolution
- Customer Service
- Social Media Platforms
Additional Skills
Automotive Photography
- Proficient in capturing dynamic shots of vehicles, showcasing their unique features and design through creative composition and lighting techniques.
- Excellent communication skills for effectively directing vehicle positioning, managing shoot logistics, and building rapport with clients and subjects.
- Experienced in collaborating with automotive brands, dealerships, and private clientele to understand their specific photography needs and deliver results that align with their vision.
- Featured by Porsche, BAC Mono, Vorsteiner, and Signature Wheels on Instagram.
Ecommerce/Marketing
- Created Crescent Watches – online watch store - created custom advertisements – Facebook/Instagram/Snapchat targeted advertisement campaigns generating $400 worth of sales within 3 hours of product launch.
- Created ImperiumFoto through Fiverr – service-based work creating product photography for dozens of clients ranging from watches and modeling to Amazon white background product photos.
Software and Application Proficiency
- Spreadsheets: Excel, Google Sheets
- Social Media: Instagram, Threads, Facebook, Snapchat, X, TikTok.
- Word Processing: Microsoft Office, Google Docs, Dropbox
- Adobe: Photoshop, Lightroom, Premier
Timeline
Quality Control Manager
Jaguar Land Rover
04.2023 - Current
Service Advisor
Jaguar Land Rover
10.2021 - 04.2023
Intern
FLX Bike
09.2020 - 11.2020
B.S - Marketing
Point Loma Nazarene University
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