Matthew Downs
Harrison,Tennessee
Summary
Highly motivated customer service professional with over 5 years of experience delivering exceptional service in both educational and service-driven environments. Skilled in problem-solving, conflict resolution, and upselling, with a proven track record of meeting and exceeding customer expectations. Adept at working in fast-paced environments and collaborating with teams to achieve operational success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Cook
Panda Express Restaurant
Ooltewah, TN
09.2024 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Checked quality of ingredients before use in order to ensure freshness.
Guitar Instructor
Self Employed
Chattanooga, TN
04.2024 - Current
- Provided individualized instruction to a number of clients, ensuring satisfaction and retention through tailored services.
- Managed customer inquiries, resolving any scheduling conflicts or service issues to maintain high client retention.
- Developed positive relationships with clients, ensuring a personalized experience and a 90% satisfaction rate.
- Adapted services based on client needs, demonstrating flexibility and proactive problem-solving.
Interim Music Teacher
Hamilton County Department of Education
Chattanooga, TN
03.2024 - 05.2024
- Managed classrooms of 20+ students, maintaining discipline and fostering a positive learning environment.
- Organized and executed performances, ensuring student participation and satisfaction.
- Maintained open communication with parents and school administration, resolving issues as needed.
Waiter
The Bridge at Ooltewah
Ooltewah, TN
01.2017 - 08.2020
- Delivered outstanding service to restaurant guests, anticipating needs and resolving issues efficiently.
- Worked with a team to maintain a smooth dining experience, resulting in consistent customer satisfaction.
- Used upselling techniques to promote menu specials, increasing average ticket size by 10%.
- Handled guest complaints with professionalism, ensuring swift resolution and a positive dining experience.
Food Preparation Worker
Choo Choo Bbq
Chattanooga, TN
08.2016 - 08.2016
- Prepared fresh ingredients for menu items, ensuring quality and adherence to health department regulations.
- Maintained clean and organized workspaces, contributing to a positive customer dining experience.
Sales Associate
Linda's Produce
Chattanooga, TN
02.2016 - 07.2016
- Assisted customers in selecting produce, providing product knowledge and personalized recommendations.
- Processed sales transactions and handled cash, ensuring accurate and efficient checkouts.
- Built strong relationships with regular customers, contributing to repeat business and customer loyalty.
Education
Bachelor of Science - Music Industry
Troy University
Troy, AL05-2023
Associate of Arts - Fine Arts
Chattanooga State Community College
Chattanooga, TN05-2018
High School Diploma -
Central High School
Chattanooga, TN05-2016
Skills
- Customer Service Excellence
- Time Management
- Conflict Resolution
- Team Collaboration
- Sales Techniques
- Problem Solving
- Relationship Building
- Microsoft Office Suite (Word, Excel)
- Adobe Photoshop
- Pro Tools
- Logic Pro
Timeline
Cook
Panda Express Restaurant
09.2024 - Current
Guitar Instructor
Self Employed
04.2024 - Current
Interim Music Teacher
Hamilton County Department of Education
03.2024 - 05.2024
Waiter
The Bridge at Ooltewah
01.2017 - 08.2020
Food Preparation Worker
Choo Choo Bbq
08.2016 - 08.2016
Sales Associate
Linda's Produce
02.2016 - 07.2016
Bachelor of Science - Music Industry
Troy University
Associate of Arts - Fine Arts
Chattanooga State Community College
High School Diploma -
Central High School
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