RAQUAEL FUENTES
Summerville,SC
Summary
Friendly customer-focused cashier with attention to detail, good math skills, and ability to develop good customer relations, leading to customer loyalty and retention. Greet customers and collect payment using POS systems. Generate repeat business by determining customer needs and following-up.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Diligent [Desired Position] with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
12
12
years of professional experience
Work History
Cook
Aramark
11.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Customer Care Representative
24/7 Intouch
03.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Cashier
Compass Group
07.2019 - 02.2022
- Operated POS cash register, handling an average of 200 transactions on average daily
- Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items
- Engaged customers and built connections using a positive, upbeat attitude
- Worked safely and quickly to help customers move heavy purchases, consistently exceeding expectations
- Kept employee and customer areas clean, neat and ready for any challenge by using slow periods to tackle routine housekeeping needs
- Helped management solve customer concerns with proactive approaches based on retail knowledge
- Stayed on top of policy changes and promotions to better serve customers with current information
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
- Consulted with customers to understand their desires and suggest the best products to meet their needs
Customer Service Representative
Tmobile
04.2021 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Leader
Dunkin
03.2015 - 06.2018
- Updated operations logs with daily information to spot trends and quickly correct problems
- Assigned tasks to team members based on individual strengths and promoted a teamwork-driven environment to meet goals
- Monitored operator activities to check accuracy and compliance with standards
- Created a culture of continuous improvement, inspiring employees to take action to solve problems
- Collected statistical data and documentation to report on production status
- Motivated employees to improve performance with close mentoring and hands-on training
- Protected team members by keeping each worker consistently operating in a safe manner
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
Shift Leader
Party City
05.2013 - 01.2018
- Developed department leadership among team members by coaching and providing challenging assignments
- Implemented procedural changes to update front-line operations with new policies
- Motivated employees to improve performance with close mentoring and hands-on training
- Stayed current with all store initiatives and communications, sharing with associates as required
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Helped management solve customer concerns with proactive approaches based on retail knowledge
- Engaged customers and built connections using a positive, upbeat attitude
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
Education
High School Diploma -
Gulf High School
Port Richey, FL01.2013
Skills
- Customer service excellence
- Merchandise restocking
- Cash handling
- Retail operations
- Upselling
- Process transactions
- Customer service
- Cooking
- Cleaning and organization
- Inbound customer service
- Data entry
- Complaint handling
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Timeline
Customer Care Representative
24/7 Intouch
03.2023 - 09.2023
Cook
Aramark
11.2022 - Current
Customer Service Representative
Tmobile
04.2021 - 12.2021
Cashier
Compass Group
07.2019 - 02.2022
Shift Leader
Dunkin
03.2015 - 06.2018
Shift Leader
Party City
05.2013 - 01.2018
High School Diploma -
Gulf High School
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