Freelance Makeup artist and DJ
Matthew Drohan
Brooklyn
Summary
Dynamic leader and team motivator with a proven track record at MAC Cosmetics, adept in operations management and customer loyalty. Excelled in event planning and suggestive selling, driving sales growth and enhancing team performance. Achieved a significant increase in internal hiring, showcasing exceptional problem-solving and collaboration skills.
Overview
21
21
years of professional experience
Work History
Cosmetic Counter Manager
MAC Cosmetics
08.2024 - Current
- Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
- Fostered a positive work atmosphere through open communication channels among team members.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Bartender
JuneShine
11.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Robertas Pizza
03.2021 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Farewell Bar
08.2020 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
The Rosemont
05.2017 - 08.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Resident Trainer
MAC Cosmetics
07.2015 - 07.2017
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
- Strengthened team cohesion through interactive workshops focused on communication, collaboration, and conflict resolution.
- Established clear expectations for trainee progress through goal-setting exercises and ongoing feedback sessions.
- Collaborated with management to refine training materials for improved participant comprehension and retention.
Resident Trainer
MAC Cosmetics
06.2013 - 07.2015
- Provided coaching and mentoring to employees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Developed lesson plans, instructional materials and written practice tests for [Type] and [Type] training courses.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring [Number]%.
Cosmetic Beauty Advisor
MAC Cosmetics
05.2004 - 06.2013
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Provided a safe and hygienic environment for clients by consistently sanitizing tools, surfaces, and products according to industry standards.
- Stayed up-to-date on industry trends and product knowledge by attending regular training sessions and workshops.
- Helped achieve monthly sales goals by consistently meeting or exceeding personal targets set by management.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean, organized, and visually appealing counter space to create a welcoming environment for customers.
- Ranked among top sales performers, averaging over $[Amount] sales annually.
- Enhanced client loyalty through consistent follow-up on their cosmetic needs and preferences.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Contributed to sales growth with effective upselling techniques and recommending complementary products.
- Collaborated with team members to plan and execute successful in-store events promoting new product launches.
Education
High School Diploma -
Astronaut High School
Titusville, FL06-2000
Skills
- Customer loyalty
- Operations management
- Suggestive selling
- Event planning
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Interests
Timeline
Cosmetic Counter Manager
MAC Cosmetics
08.2024 - Current
Bartender
JuneShine
11.2022 - 03.2024
Bartender
Robertas Pizza
03.2021 - 11.2022
Bartender
Farewell Bar
08.2020 - 03.2021
Bartender
The Rosemont
05.2017 - 08.2020
Resident Trainer
MAC Cosmetics
07.2015 - 07.2017
Resident Trainer
MAC Cosmetics
06.2013 - 07.2015
Cosmetic Beauty Advisor
MAC Cosmetics
05.2004 - 06.2013
High School Diploma -
Astronaut High School
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