Matthew Droubie
Summary
Reliable Front Desk Supervisor known for interacting with customers and responding appropriately to questions. Considered a talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
8
8
years of professional experience
Work History
Front Desk Supervisor
Courtyard By Marriott
06.2022 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Lawn Care Worker
Von Bank Lawn Care
05.2019 - 12.2021
- Maintained grounds by mowing, trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Operated landscaping equipment with focus on safety and machine longevity.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Server
PR's Sports Bar
06.2017 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Server
Augustana Assisted Living
10.2015 - 05.2017
- Served food and beverages promptly with focused attention to residents needs.
- Cultivated relationships with the residents.
- Maintained clean and organized dining areas to uphold hygiene standards.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Farmington High School
Farmington06.2017
Skills
- Staff Supervision
- Billing and Invoicing
- Office Supplies and Inventory
- Exceptional Customer Support
- Banquet Cook
- Bistro Server/Cook
- Problem-Solving Skills
Timeline
Front Desk Supervisor
Courtyard By Marriott
06.2022 - Current
Lawn Care Worker
Von Bank Lawn Care
05.2019 - 12.2021
Server
PR's Sports Bar
06.2017 - 05.2019
Server
Augustana Assisted Living
10.2015 - 05.2017
High School Diploma -
Farmington High School
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