Matthew Drummond

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Consulted with customers to assess needs and propose optimal solutions.

At JPS we dedicated ourselves in the restorations of classic and antique automobiles. While doing so we maintained a high quality of workmanship and customer services that best fit our customers desires. Day to day operations were as follows...

• Team leadership
• Shipping and receiving
• Customer service
• Custom fabrication
• Mechanical duties
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.

Emerald Masonry is a company that distributes building materials for all major and local home builders. Day to day operations were as follows...

• Over seeing warehouse shipping and receiving
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Product quality control on and off job sites
• Logistics
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
• Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
• Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
• Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
• Managed cross-functional teams for successful project completion and timely delivery.