Matthew Ducker
Derby,KS
Summary
Competent Telecommunications Technician bringing 4+ years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Telecommunications Technician
Communications Technology Associates
Wichita, KS
03.2022 - Current
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Set up networks and computers for business and residential customers.
- Read blueprints and schematics to correctly place equipment.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Delivery Driver
Hajoca
Wichita, KS
04.2021 - 11.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
Telecommunications Technician
Smithville Fiber
Ellettsville, IN
07.2016 - 09.2020
- Installed gigabit capable equipment inside home or business for customer access to internet, tv, and phone.
- Responded to service requests during and after business hours.
- Coordinated installation of new users and relocations of existing users.
- Collaborated with different departments to meet day-to-day demands; interacts with other contracted companies to complete jobs.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Read blueprints and schematics to correctly place equipment, find buried fiber, and buried utilities.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Set up networks and computers for business and residential customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Spliced fiber optics in different environments and also troubleshoots light problems.
- Evaluated new customers houses for installing fiber to residents home.
- Utilized different software programs to keep daily schedule accurate, keep track of material, and entering in time.
Engineering Technician
NSWC Crane
Crane, IN
06.2015 - 01.2016
- Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
- Completed projects by effectively applying engineering, technical and maintenance procedures.
- Performed work according to project schedules and high quality standards.
- Implemented schematics, diagrams and written and verbal descriptions to effectively solve engineering project issues.
- Applied engineering principles to develop and operate electrical, mechanical and data processing systems.
- Compiled data and generated graphs to interpret results and suggest key operational improvements.
- Improved product quality by customizing tools and eliminating variability.
- Compiled, processed and analyzed test data and results to improve product quality.
- Used precision test equipment such as oscilloscopes, multi-meters, waveform generators and spectrum analyzers.
Education
High School Diploma -
Mitchell High School
Mitchell, IN05.2005
Skills
- Device Installation
- Creative Solutions
- Instructing Customers
- Component Replacements
- Communications Expertise
- Configuring Devices
- Installation and Configuration
- Diagnosing Issues
- Telecommunications Equipment
- Wireless Telecommunications
Accomplishments
- Collaborated with a team of 3 in the development of Jasper Fiber Project.
Certification
- Fiber Optic Design, Installation, and Maintenance, ETA International - June 2021
- Bucket Truck Training - October 2018
- Hands On Pole Climbing/Ladder Safety -August 2016
- Flagger Training - March 2018
Timeline
Telecommunications Technician
Communications Technology Associates
03.2022 - Current
Delivery Driver
Hajoca
04.2021 - 11.2021
Telecommunications Technician
Smithville Fiber
07.2016 - 09.2020
Engineering Technician
NSWC Crane
06.2015 - 01.2016
High School Diploma -
Mitchell High School