Matthew Dunithan
Plainwell,MI
Summary
Dynamic Route Delivery Driver with a proven track record at Schwans Supply Food Chain, excelling in customer service and accurate record keeping. Leveraged strong navigation skills to optimize delivery routes, enhancing customer satisfaction and achieving timely deliveries. Committed to safety and efficiency, while maintaining effective time management.
Overview
14
14
years of professional experience
Work History
Route Delivery Driver
Schwans Supply Food Chain
Kalamazoo, Michigan
08.2025 - Current
- Delivered food products to customers while adhering to safety and quality standards.
- Managed route planning to optimize delivery efficiency and customer satisfaction.
- Maintained accurate inventory records during deliveries to ensure product availability.
- Communicated effectively with customers regarding order status and delivery timeframes.
- Collaborated with warehouse staff to streamline loading processes and improve turnaround times.
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Increased overall productivity by implementing effective time management strategies while on the road.
- Ensured compliance with company policies and procedures during all delivery tasks.
- Improved customer satisfaction by consistently delivering orders on time and accurately.
- Completed daily pre- and post-trip vehicle inspections.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Service Center Manager
Valvoline Instant Oil Change
Kalamazoo, MI
08.2019 - 08.2024
- Trained and mentored staff on technical procedures and customer service protocols.
- Managed inventory control, ensuring optimal stock levels to meet service demands.
- Analyzed performance metrics to identify areas for operational enhancement and staff training needs.
- Coordinated scheduling to optimize team productivity while maintaining service standards.
- Fostered positive customer relationships, addressing concerns promptly to enhance loyalty and retention.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Aligned team objectives with organizational goals through effective communication of expectations and responsibilities at all levels of the workforce hierarchy.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Route Sales Representative
Arrow Uniform(acquisition 2016)Unifirst
Grand Rapids, MI
04.2012 - 08.2019
- Managed daily delivery routes, ensuring timely and accurate service to clients.
- Developed strong customer relationships through effective communication and service consistency.
- Conducted inventory audits to maintain stock levels and ensure product availability.
- Trained new hires on route management and customer interaction best practices.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Provided excellent customer service, leading to high levels of customer retention and loyalty.
- Trained new Route Sales Representatives, sharing best practices for success in the role.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Negotiated contracts with clients, securing profitable long-term agreements for the company.
- Enhanced safety on road by adhering strictly to traffic regulations and company driving policies.
- Fostered positive brand image through courteous and professional interaction with clients and potential customers.
Education
High School Diploma - General Education
Kalamazoo Central
Kalamazoo, MI1990
Skills
Professional appearance
Strong navigation skills
Safe driving practices
Proper lifting techniques
Accurate record keeping
Excellent time management
Load and unload cargo
Excellent customer service
Timeline
Route Delivery Driver
Schwans Supply Food Chain
08.2025 - Current
Service Center Manager
Valvoline Instant Oil Change
08.2019 - 08.2024
Route Sales Representative
Arrow Uniform(acquisition 2016)Unifirst
04.2012 - 08.2019
High School Diploma - General Education
Kalamazoo Central