Summary
Overview
Work History
Education
Skills
Certification
Timeline
TECHNICAL KNOWLEDGE
Generic

Matthew Durman

York,PA

Summary

Results-driven healthcare professional with a B.S. in Human Biology and 3+ years of direct patient care experience as a licensed EMT. Skilled in building trust with patients, families, and healthcare providers while communicating complex medical information under pressure. Recognized for strong interpersonal communication, peer training, and team collaboration. Seeking to leverage clinical expertise, customer service skills, and knowledge of healthcare systems to drive growth in pharmaceutical sales.

Overview

8
8
years of professional experience
1
1
Certification

Work History

EMT

Patriot Ambulance
10.2023 - 05.2025
  • Built trust and communicated effectively with diverse patient populations, families, and healthcare staff.
  • Delivered critical patient updates to physicians, nurses, and hospital teams—strengthening relationships across multiple facilities.
  • Trained and mentored new EMTs, enhancing team performance and operational readiness.

EMT

First Capital / HTP / Mid-State Mobile Health Partners
06.2020 - 08.2022
  • Conducted over 1000 patient interactions, demonstrating ability to explain medical conditions and procedures clearly.
  • Coordinated care with hospitals and physicians, providing accurate, concise handoffs—skills directly applicable to pharmaceutical sales calls.
  • Managed long-distance and high-stakes transports, requiring adaptability, resilience, and rapid decision-making.

Customer Service Associate

Geissler’s Supermarket
09.2017 - 01.2020
  • Delivered excellent customer service, addressing needs promptly and building repeat customer loyalty.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Trained peers on operational processes, enhancing efficiency and teamwork.


Education

Bachelor of Biology - Human Biology

Michigan State University
East Lansing, MI
08-2025

Emergency Medicine - EMT Course

University of Connecticut-Hartford
Hartford, CT
01-2019

Skills

  • Clinical Knowledge & Medical Terminology
  • Customer Relationship Management
  • Consultative Communication & Presentations
  • Territory & Account Management Readiness
  • Negotiation & Persuasion Skills
  • Peer Training & Mentorship
  • Regulatory & Compliance Awareness
  • Microsoft Office Suite (Excel, PowerPoint, Word, Access)
  • Emergency Ethics

Certification

  • BLS certification
  • MHFA certification
  • MI EMT certification

Timeline

EMT

Patriot Ambulance
10.2023 - 05.2025

EMT

First Capital / HTP / Mid-State Mobile Health Partners
06.2020 - 08.2022

Customer Service Associate

Geissler’s Supermarket
09.2017 - 01.2020

Bachelor of Biology - Human Biology

Michigan State University

Emergency Medicine - EMT Course

University of Connecticut-Hartford

TECHNICAL KNOWLEDGE

  • Microsoft Office: Excel, PowerPoint, Word
  • CRM/Documentation Systems: ESO, Rickshaw, Traumasoft
  • Virtual Platforms: Zoom, Microsoft Teams
  • Programming Languages: RStudio, WolframAlpha

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