Matthew Earl-Hampton
Las Vegas,NV
Summary
Accomplished professional with a proven track record at Johnny Rockets Restaurant, excelling in customer service and problem-solving. Leveraged critical thinking to enhance customer satisfaction and operational efficiency. Skilled in active listening and adept at transforming high-stress situations into positive outcomes, significantly boosting client loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Johnny Rockets Restaurant
2024.01 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean and organized work space
Tow Truck Driver
Nevada's Finest
2022.01 - 2023.02
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Restoration Specialist
Eco Dry
2021.01 - 2023.12
- Educated clients about proper maintenance practices after completion of projects, prolonging the life of restored structures.
- Coordinated with local authorities for necessary permits and inspections, ensuring compliance with building codes and regulations.
- Enhanced project efficiency by managing a team of skilled workers and ensuring proper allocation of resources.
- Negotiated contracts with suppliers and subcontractors, ensuring favorable terms that benefited both parties involved in the restoration process.
Education
Western High School
Las Vegas, NVSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Microsoft Outlook
- Credit Card Payment Processing
- Retail Sales Customer Service
Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Customer Service Representative
Johnny Rockets Restaurant
2024.01 - Current
Tow Truck Driver
Nevada's Finest
2022.01 - 2023.02
Restoration Specialist
Eco Dry
2021.01 - 2023.12
Western High School
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