Build and initiate customized long-term engagement strategies that involve custom communications and promotions for a portfolio of over 40 National Accounts.
Engage with National Accounts either virtually or in-person quarterly in order to generate revenue, increase traveler satisfaction, and build upon their partnership with Southwest Airlines.
Collaborate cross-departmentally with leaders and team-selling partners to establish goals, strategic plans, and objectives for each priority account.
Sales Development Representative
Southwest Airlines
11.2019 - 06.2021
Responsible for generating over 200 leads per quarter through social channels, emailing, and cold-calling.
Uncovered potential opportunities by conversing and setting meetings with potential new business accounts.
Used product knowledge to reach out to potential customers and educate on the Southwest Airlines value propositions.
Senior Customer Relations Advisor
Southwest Airlines
05.2017 - 11.2019
Improved one call resolution rates through thorough research and accurate assessment of customer issues before providing support.
Handled at least 30 customers phone calls or emails per day to quickly handle escalated queries and complaints.
Member of the internal "hot-line" subject matter expert team, level three supervisor callback team, and government reservations team.