Overview
Work History
Education
Skills
Timeline
Generic

Matthew Edwards

North Richland Hills,TX

Overview

8
8
years of professional experience

Work History

Customer Success Consultant

Southwest Airlines
06.2021 - Current
  • Build and initiate customized long-term engagement strategies that involve custom communications and promotions for a portfolio of over 40 National Accounts.
  • Engage with National Accounts either virtually or in-person quarterly in order to generate revenue, increase traveler satisfaction, and build upon their partnership with Southwest Airlines.
  • Collaborate cross-departmentally with leaders and team-selling partners to establish goals, strategic plans, and objectives for each priority account.

Sales Development Representative

Southwest Airlines
11.2019 - 06.2021
  • Responsible for generating over 200 leads per quarter through social channels, emailing, and cold-calling.
  • Uncovered potential opportunities by conversing and setting meetings with potential new business accounts.
  • Used product knowledge to reach out to potential customers and educate on the Southwest Airlines value propositions.

Senior Customer Relations Advisor

Southwest Airlines
05.2017 - 11.2019
  • Improved one call resolution rates through thorough research and accurate assessment of customer issues before providing support.
  • Handled at least 30 customers phone calls or emails per day to quickly handle escalated queries and complaints.
  • Member of the internal "hot-line" subject matter expert team, level three supervisor callback team, and government reservations team.

Education

Business Management -

University of Arkansas
Fayetteville, AR
05-2013

High School Diploma -

Allen High School
Allen, TX
05-2009

Skills

  • Account Management
  • Business Development
  • Customer Relations
  • Strategic Communication
  • Salesforce CRM Experienced
  • Revenue Generation
  • Promotions and Marketing Strategies
  • Business Presentations

Timeline

Customer Success Consultant

Southwest Airlines
06.2021 - Current

Sales Development Representative

Southwest Airlines
11.2019 - 06.2021

Senior Customer Relations Advisor

Southwest Airlines
05.2017 - 11.2019

Business Management -

University of Arkansas

High School Diploma -

Allen High School
Matthew Edwards