Matthew Edwards
White Oak,NC
Summary
Observant, and accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies alongside familiarity of safety equipment.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Unarmed Security Officer
Sunstates Security
Sanford, North Carolina
08.2025 - 03.2026
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify potential hazards or suspicious activities.
- Checked identification of visitors and employees to control access points.
- Traveled between different sites to provide backup security presence if needed.
- Responded promptly to alarms and emergency situations as they arose.
- Maintained detailed logs of daily activities and incidents for reporting purposes.
- Provided exceptional customer service to create a welcoming environment.
- Assisted in training new officers on policies and procedures for effective compliance.
- Guarded entrances and exits against unauthorized entry.
- Inspected equipment such as fire extinguishers, alarm systems, sprinkler systems, cameras, and locks to ensure proper functioning.
Pharmacy Customer Service Associate
Walgreens
Chapel Hill, North Carolina
07.2024 - 08.2025
- Assisted customers with product inquiries and service requests.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness and organization of store displays and merchandise.
- Handled inventory management tasks, including stock replenishment.
- Supported training of new associates in customer service protocols.
- Handled cash register operations accurately during peak times.
- Assisted the Pharmacy during peak hours.
- Fixed malfunctioning cash registers or computers occasionally.
Customer Service Associate
Family Dollar
Laurel Hill, North Carolina
11.2023 - 05.2024
- Assisted customers with inquiries and product locations.
- Managed cash register transactions efficiently and accurately.
- Restocked shelves to maintain product availability and organization.
- Handled customer complaints with empathy and professionalism.
- Collaborated with team members to ensure store cleanliness and orderliness.
- Maintained knowledge of store layout and inventory for customer support.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
Customer Service Associate
Dollar Tree
Rockingham, North Carolina
11.2022 - 06.2023
- Assisted customers with inquiries and product locations.
- Managed cash register transactions efficiently and accurately.
- Restocked shelves to maintain product availability and organization.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Handled cash register operations accurately during peak times.
- Performed additional duties as assigned by management team.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Education
Scotland High School
Laurinburg, NCSkills
- Surveillance techniques
- Access control
- Emergency response
- Incident reporting
- Customer service
- Safety inspections
- Attention to detail
- Facility security
- CCTV tracking
Timeline
Unarmed Security Officer
Sunstates Security
08.2025 - 03.2026
Pharmacy Customer Service Associate
Walgreens
07.2024 - 08.2025
Customer Service Associate
Family Dollar
11.2023 - 05.2024
Customer Service Associate
Dollar Tree
11.2022 - 06.2023
Scotland High School