Matthew Ellis
Louisville,KY
Summary
Dedicated worker that is aiming to use abilities to be successful. Praised as hardworking and can be relied upon to help achieve company goals and objectives, with a good work ethic and the ability to work positively with others.
Overview
7
7
years of professional experience
Work History
Game Night Associate
Louisville Bats Baseball Club
03.2024 - Current
- Increased ticket sales by providing excellent customer service and maintaining a thorough knowledge of upcoming events
- Streamlined box office operations for increased efficiency through organized scheduling and accurate recordkeeping
- Promoted a positive work environment among colleagues by maintaining open lines of communication and fostering teamwork
- Enhanced patron satisfaction with timely resolution of any issues arising during ticket purchasing or event attendance
- Maintained updated seating charts and event information, allowing for quick and efficient ticket processing
Ticket Fulfillment Coordinator
Churchill Downs
03.2024 - 06.2024
- Seasonal position with goals surrounding the preparation for the 150th Kentucky Derby
- Implemented a system for tracking and prioritizing urgent orders, ensuring timely delivery to meet customer expectations
- Conducted regular audits of inventory levels to maintain accuracy and minimize discrepancies between physical stock and database records
- Improved order processing efficiency by streamlining the fulfillment process and implementing time-saving strategies
- Managed inventory levels for optimal stock availability, reducing backorders and ensuring timely product delivery
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction
Sales Associate
Costello's Ace Hardware
05.2022 - 01.2024
- Introduce promotions and sale opportunities
- Flexible working in many different areas in store such as paint and key department, cashier, stocking shelves and knowledge of where products are located
- Made paint and cut keys to specific customers
- Assist customers in store and over phone
Admissions Associate
Kiva Sports
03.2023 - 03.2023
- Volunteered at 2023 Adidas Bluegrass Tournament
- Scanned tickets of spectators for volleyball games
- Assigned different wristbands to spectators based on specific ticket that was bought
Camp Counselor
Massapequa Summer Recreation
07.2017 - 08.2019
- Watched over campers, ranged from 3rd to 5th graders, from 9:00 am to 3:00 pm from Monday to Friday
- Made sure campers were protected under good supervision while also being friendly towards them in order to give them a good experience
- Coordinate events for every week with co-counselors
- Supervise campers on field trips
Education
Bachelor of Science - Sport Administration
University of Louisville
Louisville, KY12.2024
Skills
- Time Management
- Customer Service
- Teamwork and Collaboration
- Multitasking Strengths
- Verbal and Written Communication
- Listening Skills
- Microsoft Office
- Ticket Sales
Timeline
Game Night Associate
Louisville Bats Baseball Club
03.2024 - Current
Ticket Fulfillment Coordinator
Churchill Downs
03.2024 - 06.2024
Admissions Associate
Kiva Sports
03.2023 - 03.2023
Sales Associate
Costello's Ace Hardware
05.2022 - 01.2024
Camp Counselor
Massapequa Summer Recreation
07.2017 - 08.2019
Bachelor of Science - Sport Administration
University of Louisville
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