Matthew Erickson
Plant City,FL
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in emergency response and threat assessment. Recognized for superior customer service and effective incident reporting, I leverage strong problem-solving skills to enhance safety and security while fostering positive relationships with visitors and staff. First aid and CPR certified. I am also an Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Tampa, FL
10.2023 - Current
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Acted quickly during emergency situations to reduce the opportunity for damage and injury.
- Patrolled and monitored the premises in a company vehicle and by foot.
- Checked the identification of persons entering and exiting the facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property, guests, by regularly circulating the premises and monitoring surveillance feeds.
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Electronics Sales Associate
Walmart
Plant City, FL
04.2020 - 10.2023
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Stayed up to date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Offered technical support for electronics, aiding in decision-making process.
Cashier
Dollar Tree
Plant City, FL
05.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged, and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
High School -
Plant City High School
Plant City, FLSkills
- Incident reporting
- Security guard license
- General security
- CCTV surveillance & monitoring
- Superior customer service
- Emergency response
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Document management
- Metal detector operation
- Hazardous materials response
- First aid and CPR certified
- CCTV monitoring
Timeline
Security Officer
Allied Universal Security Services
10.2023 - Current
Electronics Sales Associate
Walmart
04.2020 - 10.2023
Cashier
Dollar Tree
05.2018 - 03.2020
High School -
Plant City High School
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