Matthew Escalona
Dallas
Summary
Detail-oriented professional with a strong background in grocery operations and document management. Skilled in team collaboration and quality control, committed to optimizing workflows and resolving customer concerns promptly.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Schematics coordinator
Sprouts Farmers Market Inc, Grocery
Cedar Hill
03.2025 - Current
- Coordinated daily operations for grocery departments, streamlining workflow processes.
- Managed daily operations of department, scheduling tasks and assigning duties to optimize team performance.
- Collaborated with vendors to maintain effective communication and product quality.
- Resolved customer complaints in a timely manner while upholding company standards.
- Mentored newly hired employees, delivering insights on various company programs to facilitate effective onboarding.
- Developed promotional displays to attract customers and showcase seasonal products.
Back up Scan coordinator
Sprouts Farmers Market Inc, Grocery
Cedar Hill
03.2024 - 03.2025
- Coordinated scanning processes to enhance document management efficiency across departments.
- Executed quality control checks on scanned documents, ensuring record accuracy and reliability.
- Trained team members on scanning protocols and software to enhance efficiency.
- Oversaw maintenance and troubleshooting of scanning equipment to minimize downtime.
- Maintained scanning equipment, promptly reporting malfunctions or maintenance requirements.
- Collaborated with various departments to streamline document workflow procedures.
- Facilitated completion of scanning projects through effective interdepartmental collaboration.
- Assisted team members in scanning and labeling products to support customer service objectives.
Cashier
Sprouts Farmers Market Inc, Grocery
Cedar Hill
09.2021 - 03.2024
- Processed customer transactions accurately and efficiently at Sprouts Farmers Market.
- Operated cash register to process payments via cash, check, credit card, gift card, or automatic debit.
- Handled cash and credit transactions, adhering to security protocols.
- Collected payments and provided accurate change to customers.
- Maintained organized checkout area, enhancing customer satisfaction and streamlining transactions.
- Promoted loyalty program, increasing customer engagement and retention through effective communication.
- Greeted customers and addressed inquiries about products and services, fostering a welcoming atmosphere.
Server
Studio Movie Grill
Arlington
03.2021 - 06.2021
- Captured guest orders accurately, enhancing satisfaction and service efficiency.
- Delivered food and beverages promptly and courteously in fast-paced environment.
- Addressed guest concerns with professionalism, ensuring positive dining experiences.
- Communicated effectively with hosts, bussers, and kitchen staff for smooth service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Handled cash transactions and processed payments accurately at register.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
- Upheld cleanliness and organization of dining area, contributing to overall guest comfort.
Package Handler
FedEx
Arlington
11.2019 - 05.2021
- Operated package scanning equipment to track shipments accurately.
- Scanned and sorted packages by destination and service type using handheld scanner.
- Sorted incoming packages for efficient distribution to delivery routes.
- Assisted in loading delivery trucks with prepared packages.
- Collaborated with team members to streamline workflow processes.
- Stacked boxes onto pallets to maximize space utilization.
- Inspected packages for damages or defects, recording any issues found.
- Maintained clean, organized work area, support smooth operational flow.
Education
Some College (No Degree) - Scinece
Cedar Valley
Lancaster, TXSkills
- Project management
- Document management
- Workflow optimization
- Quality control
- Inventory management
- Vendor collaboration
- Employee training
- Time management
- Team collaboration
- Effective communication
- Communication skills
- Customer service
Certification
TABC License
Timeline
Schematics coordinator
Sprouts Farmers Market Inc, Grocery
03.2025 - Current
Back up Scan coordinator
Sprouts Farmers Market Inc, Grocery
03.2024 - 03.2025
Cashier
Sprouts Farmers Market Inc, Grocery
09.2021 - 03.2024
Server
Studio Movie Grill
03.2021 - 06.2021
Package Handler
FedEx
11.2019 - 05.2021
Some College (No Degree) - Scinece
Cedar Valley