Matthew Fallowfield
Youngstown,OH
Summary
I believe I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position at your company. I am ready to help achieve company goals as well as being a detail-oriented team player. I work extremely well under pressure and have the ability to handle multiple projects simultaneously with the highest degree of accuracy possible.
Overview
5
5
years of professional experience
Work History
Seasonal Order Fulfillment
Macy's
08.2023 - 01.2024
- Enhanced order accuracy by implementing efficient picking and packing procedures.
- Streamlined warehouse processes for improved productivity and reduced fulfillment times.
- Developed and maintained a strong team of order fulfillment specialists through effective hiring, training, and performance management.
- Ensured timely delivery of customer orders with proactive communication between the warehouse and shipping departments.
- Optimized storage systems within the warehouse facility, leading to increased space utilization without compromising product accessibility or safety standards.
- Navigated through a multitude of systems to build, track and monitor orders.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Electronics Associate and Stocker
Target Corporation
06.2022 - 02.2023
- Increased customer satisfaction, providing timely technical support and resolving product issues.
- Worked closely with the sales team to address customer inquiries, providing in-depth technical knowledge on products'' features and benefits.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Warehouse Team Member and Customer Service
The Kroger Co Of Michigan
07.2019 - 05.2022
- Developed strong relationships with coworkers, fostering teamwork and collaboration for improved efficiency.
- Participated in continuous improvement initiatives, identifying areas for optimization within the warehouse environment.
- Provided support during high-volume periods, adjusting schedules and priorities to ensure all orders were processed on time.
- Safeguarded inventory accuracy with meticulous record keeping, routine cycle counts, and prompt resolution of discrepancies.
- Operated various types of material handling equipment proficiently while adhering to safety guidelines at all times.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as 75 pounds.
Education
High School Diploma -
Millington High School
Millington, MI05.2021
Skills
- Advanced Computer Knowledge
- Microsoft Office: Word, Excel, Powerpoint Skills
- Operation of an Electric and Manual Pallet Jack
- Customer Service Skills
- Strong Organizational Skills
- Email and Phone Communication
- Attention to Detail
- Adaptability
References
References available upon request.
Timeline
Seasonal Order Fulfillment
Macy's
08.2023 - 01.2024
Electronics Associate and Stocker
Target Corporation
06.2022 - 02.2023
Warehouse Team Member and Customer Service
The Kroger Co Of Michigan
07.2019 - 05.2022
High School Diploma -
Millington High School