LINOCHKA GARCIA
Dothan,AL
Summary
Dynamic administrative professional with a focus on improving patient and client satisfaction in healthcare and legal sectors. Expertise in training and onboarding, fostering team collaboration, and maintaining HIPAA compliance. A track record of resolving issues promptly and enhancing operational efficiency through effective problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shadower
Infinity
02.2026 - Current
- Facilitated hands-on training sessions for new software and tools to ensure effective user adoption.
- Trained newly hired talent for key positions to enhance team capability and drive performance.
- Created training materials for employee onboarding and skill enhancement to streamline integration process.
- Collaborated with management to identify training needs and objectives.
- Led group discussions to encourage knowledge sharing among employees.
- Evaluated employee performance through assessments and feedback sessions.
- Resolved any issues raised by participants during the training session in a timely manner.
CSR Agent
Infinity
09.2025 - Current
- Answered inbound telephone calls and customer inquiries through email, chat, and SMS in a courteous, timely, and professional manner, following established guidelines and policies.
- Resolve or escalate customer inquiries promptly
- Accurately document all customer interactions using a case management or Customer Relationship Management (CRM) system
- Maintain a high degree of quality with each customer interaction as measured by internal quality monitoring forms and customer satisfaction surveys.
- Conducted outbound calls to meet business needs and strengthen customer relationships.
- Establish a follow-up escalation process for customer inquiries requiring more investigation and/or a higher level of support
- Utilize departmental knowledge bases and training material to answer customer inquiries
- Adhered to standard operating procedures and company policies to ensure operational consistency.
- Maintain up-to-date knowledge of policies and procedures as applicable
- Executed additional responsibilities as required to support team objectives and operations.
- May be required to work some weekends and holidays
Receptionist, CMA
WIREGRASS WELLNESS CENTER
Dothan, AL
02.2023 - 09.2025
- Managed front desk operations, greeting patients, scheduling appointments, and answering phone calls to enhance patient experience
- Verified patient insurance information and collected co-pays and payments for services rendered
- Maintained electronic medical records (EMR) system, ensuring accuracy and confidentiality of patient information
- Assisted physicians with patient examinations by preparing exam rooms, taking vital signs, and documenting medical histories
- Performed basic laboratory tests such as blood pressure measurements, urine analysis, and specimen collection
- Administered medications under the direction of healthcare providers and ensured proper documentation
- Scheduled diagnostic tests and procedures for patients based on physician orders
- Coordinated referrals to specialists and healthcare facilities, ensuring timely access to appropriate care for patients
- Provided clear instructions to patients regarding medication usage, test preparations, or follow-up care plans
- Updated patient demographics in the EMR system accurately upon each visit
- Demonstrated proficiency in using electronic health record systems such as Epic or Cerner
- Maintained a high level of professionalism and confidentiality when handling patient concerns or complaints
- Assisted in the coordination of patient referrals, including scheduling appointments and obtaining necessary medical records
- Collaborated with medical billing department to ensure accurate coding and billing for services rendered
- Achieved an average wait time reduction of XX% through efficient appointment scheduling practices
- Prepared examination rooms before each patient's arrival by sanitizing surfaces and restocking supplies
- Facilitated communication between patients and healthcare providers, improving understanding of treatment plans and services
- Developed strong relationships with patients by providing compassionate care during their visits
- Assisted in training new staff members on office procedures and protocols
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Collaborated with insurance companies to obtain pre-authorization for procedures or treatments as necessary
- Managed inventory of medical supplies and equipment to ensure availability when needed
Legal Intake Specialist Call Center
THE COCHRAN FIRM
Dothan, AL
06.2021 - 02.2023
- I recorded the clients' history and why they are seeking legal services.
- That includes medical history, criminal history, even reports, and investigation findings.
- Advised attorneys on probable case outcomes based on legal precedents and thorough research to inform legal strategies.
- Analyzed legal statutes, codes, and previous court decisions to recommend optimal course of action for cases.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Processed closing documents and transactional documents for legal review.
- Opened new client files and new matters in CMS.
- Assisted attorneys in court by managing exhibits, taking notes, and ensuring all necessary materials were available.
- Maintained professional knowledge by attending legal workshops, reviewing professional publications, and participating in professional societies.
Patient Service Representative
FLOWERS HOSPITAL
Dothan, AL
03.2020 - 06.2021
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Resolved patient concerns promptly and professionally, enhancing overall patient satisfaction and trust.
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Ensured confidentiality of sensitive patient information, safeguarding privacy and compliance with regulations.
- Coordinated referrals for specialized treatments or consultations with healthcare providers.
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Achieved an average call resolution time of XX minutes through effective problem-solving skills
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Implemented protocols for safeguarding personal patient information in accordance with HIPAA.
Education
Medical Assisting -
Remington College
Maple Heights, OH06-2011
HIGH SCHOOL DIPLOMA -
James Ford Rhodes
Cleveland, OH05-2008
Skills
- Medical receptionist
- Patient Registration
- Patient interaction
- Intake
- Intake Assessment
- Medical records
- EMR/EHR Experience
- Insurance verification
- Medical scheduling
- Digital Documentation
- Documentation review
- Record keeping
- Financial Record Keeping
- Patient confidentiality
- HIPAA compliance
- ICD-9
- ICD-10
- Spanish bilingualism
- Bilingual
- Customer service
- Front desk
- Coordination Support
- Technical Assistance
- Onboarding Support
- Technical support
- Data collection
- Communication Systems
- Workflow Management
- Computer operation
- Software troubleshooting
- Google Suite
- Google Docs
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- Microsoft Powerpoint
- Windows
- Operating systems
- 60 WPM typing speed
- Attention to detail
- Organizational skills
- Time management
- Clerical experience
- Office experience
- Medical office experience
- Health information management
- EHR management
- Customer relationship management
- Experience
- Writing skills
- Written Communication
- Grammar
- Communication skills
- Phone etiquette
- Phone communication
- Multi-line phone systems
- Multi-line telephone operation
- Computer literacy
- Advanced computer knowledge
- Mental health experience
- Home health
- Administrative experience
- Administrative Support
- Office management
- Appointment coordination
- Client phone interaction
- Patient Support
- Administering Injections
- Technical support
- Home health
- Office management
- Software troubleshooting
- Advanced medical terminology
- Multi-line phone systems
- Grammar
- Experience
- Computer literacy
- Multi-line telephone operation
Certification
- Certified Professional Coder
- Certified Medical Assistant
- RHIT
- CCMA Certification
- Certified Phlebotomy Technician
- ASCP Certification
- Certified Coding Specialist
- RMA
- CPR Certification
- CPI Certification
- BLS Certification
Languages
Multilingual
Personal Information
Willing To Relocate: Anywhere
Work Preference
Location Preference
RemoteSalary Range
$17/hr - $1000/hrTimeline
Shadower
Infinity
02.2026 - Current
CSR Agent
Infinity
09.2025 - Current
Receptionist, CMA
WIREGRASS WELLNESS CENTER
02.2023 - 09.2025
Legal Intake Specialist Call Center
THE COCHRAN FIRM
06.2021 - 02.2023
Patient Service Representative
FLOWERS HOSPITAL
03.2020 - 06.2021
Medical Assisting -
Remington College
HIGH SCHOOL DIPLOMA -
James Ford Rhodes