Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Matthew Feier

Lakewood

Summary

Dedicated and detail-oriented professional with over five years of experience in customer service, logistics, and retail operations. Demonstrated proficiency in leveraging IT systems to improve efficiency and user experience. Strong problem-solving skills, with a track record of identifying and resolving technical issues. Known for excellent interpersonal communication, and a strong commitment to customer satisfaction. Seeking to leverage these skills as a Service Desk Analyst to help drive technology optimization and end-user support.

Overview

8
8
years of professional experience

Work History

Insider

Blackjack Pizza
Littleton
05.2024 - Current
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated with team to deliver timely service of items.
  • Organized storage areas for unused ingredients or supplies.
  • Cut vegetables and rolled out dough to prepare raw materials for cooking.
  • Prepared multiple orders at once for speedy service.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Cooked menu items based on customer orders.
  • Set aside add-on items for future orders.

Front Store Associate

CVS Pharmacy
Littleton
09.2022 - 05.2024
  • Accepting and processing purchases via POS registers in a professional, timely manner, while engaging with customers.
  • Assisted customers in locating desired items, answered any questions, and provided product information.
  • Processing online orders and communicating with customers regarding specific orders and delivery issues.
  • Providing customer support to all departments, including photo and beauty, ensuring that departments are fully stocked and operational, while remaining current with all updated services and tools.
  • Monitored and fulfilled online orders with in-store merchandise in a timely manner, and packed the orders according to packaging requirements.
  • Communicated the completion of orders, and handled system reporting; assisted with general operations, organization, and maintenance of online stock, including the cancellation of transactions/orders via phone call with the customers and within the system of handheld devices.
  • Completed all ship-from-store and Buy Online Pickup in Store (BOPIS) activities.
  • Tracked overages and shortages, and updated shipment check-in.

Omni Fulfillment

Kohl's
Lakewood
09.2021 - 08.2022
  • Collaborated with freight forwarders for customs clearance of international shipments.
  • Interfaced with vendors and customers to ensure the timely delivery of cargo.
  • Coordinated with trucking companies for the pickup and delivery of cargo.
  • Ensured that cargo was handled according to all safety regulations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Inbound Cargo Specialist

United States Air Force
RAF Mildenhall
12.2018 - 04.2020
  • Tracked overages and shortages, and updated shipment check-in.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained inventory records of all incoming and outgoing shipments.
  • Ensured compliance with local, state, federal laws and regulations related to cargo handling.
  • Generated reports detailing performance metrics and cost savings achieved through optimized shipping methods.
  • Inspected containers prior to loading to verify condition of packaging material used for securing goods during transit.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.

Personal Property Technician

United States Air Force
Incirlik AB
03.2018 - 11.2018
  • Coordinated the transfer of personal property items between locations.
  • Proven track record of successfully resolving customer issues in a timely manner.
  • Planned, organized, and directed traffic management activities, documents, and services.
  • Involved in personal property movements, cargo transportation, passenger travel, and installation deployment.
  • Prepared budget estimates for materials, equipment, and transportation services.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Passenger Travel Clerk

United States Air Force
Incirlik AB
11.2017 - 02.2018
  • Assisted customers in booking flights, car rentals, and hotel accommodations.
  • Responsible for ensuring the accuracy of customer bookings and ensuring customer satisfaction.
  • Worked as a passenger travel clerk to provide assistance to customers with their travel plans.
  • Processed travel arrangements for clients, including airfare, hotel accommodations and car rentals.
  • Reviewed airline contracts on a regular basis to ensure competitive rates were maintained.
  • Provided excellent customer service by responding promptly to inquiries via phone or email.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Bachelor of Science - Information Technology

Colorado State University
Aurora, CO
02-2025

High School Diploma - High School

Bear Creek High School
Lakewood, CO
05.2016

Skills

  • Customer service
  • Time management
  • Work ethic
  • Problem solving
  • Adaptability
  • Collaboration
  • Responsibility
  • Teamwork
  • Emotional intelligence

Volunteer Experience

Kickball Event, Incirlik AB, TK, 07/01/18, Co-led SAPR/EO kickball event and was in charge of event music; 14 teams/140 participants. Boosted camaraderie featuring 400 airmen.

Timeline

Insider

Blackjack Pizza
05.2024 - Current

Front Store Associate

CVS Pharmacy
09.2022 - 05.2024

Omni Fulfillment

Kohl's
09.2021 - 08.2022

Inbound Cargo Specialist

United States Air Force
12.2018 - 04.2020

Personal Property Technician

United States Air Force
03.2018 - 11.2018

Passenger Travel Clerk

United States Air Force
11.2017 - 02.2018

Bachelor of Science - Information Technology

Colorado State University

High School Diploma - High School

Bear Creek High School

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Matthew Feier