Matthew Felten
Milton,TN
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Saks Fifth Avenue through expert handling of returns and warehouse operations. Skilled in workplace safety and efficient organization, demonstrated leadership as a Shift Lead, and cultivated strong customer relationships as a Restaurant Waiter. Achieved significant improvements in process turnaround times. Handeling customer comments and complaints with the upmost respect and professionalism.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Returns Processor
Saks Fifth Avenue
06.2024 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
Restaurant Waiter
Toot's LLC
04.2024 - 06.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Shift Lead
The Holistic Connection
08.2023 - 05.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
GED -
Rutherford County Adult Education
Murfreesboro, TN01.2018
Skills
- Workplace Safety
- Shipping and receiving
- Efficient organization
- Warehouse Operations
Certification
License - 2020
Timeline
Returns Processor
Saks Fifth Avenue
06.2024 - Current
Restaurant Waiter
Toot's LLC
04.2024 - 06.2024
Shift Lead
The Holistic Connection
08.2023 - 05.2024
GED -
Rutherford County Adult Education
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