Matthew Fischer
Chesterfield,MO
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
11
11
years of professional experience
Work History
Retail Store Sales Manager
Sleep Number Corporation
04.2017 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Sales Professional
Sleep Number
08.2015 - 04.2017
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Implemented effective networking strategies and elevated new business opportunities.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Athletic Director Intern
Hazelwood Central High School
08.2014 - 12.2014
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Ordered equipment for all sports and kept meticulous records on athletic equipment inventory.
- Supervised student grades for eligibility requirements and collected paperwork for annual physicals.
- Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
- Arranged transportation for athletes to participate in away games, tournaments and other events.
- Paired individuals to achieve best fit for athletic and academic programs.
Retail Sales Manager
Vitamin World
09.2012 - 08.2014
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Master of Science - Fitness Management
Missouri Baptist University
St. Louis, MO12.2014
Bachelor of Science - Kinesiology
Southern Illinois University Edwardsville
Edwardsville, IL08.2009
Skills
- Strategic Planning
- Coaching and Mentoring
- Sales Team Leadership
- Customer Service
- Scheduling Employees
- Sales Metrics Analysis
- Employee Performance Management
- Retail Operations
- Promotional Planning
- Team Supervision
- Critical Thinking
- Sales Forecasting
Timeline
Retail Store Sales Manager
Sleep Number Corporation
04.2017 - Current
Sales Professional
Sleep Number
08.2015 - 04.2017
Athletic Director Intern
Hazelwood Central High School
08.2014 - 12.2014
Retail Sales Manager
Vitamin World
09.2012 - 08.2014
Master of Science - Fitness Management
Missouri Baptist University
Bachelor of Science - Kinesiology
Southern Illinois University Edwardsville
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