Juan Aguayo
National City,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Retail Store Sales Manager
AT&T Wireless
10.2023 - Current
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Led visual merchandising efforts to create appealing displays that showcased new products and promoted seasonal trends effectively.
- Provided exceptional telephone etiquette when answering calls professionally, routing them accordingly or taking detailed messages as necessary.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Route Manager
JCA Courier Inc.
05.2020 - 10.2023
- Oversaw accounting department, budget preparation and audit functions
- Delivered superior customer service by responding to inquiries and complaints.
- Analyzed operations to identify areas in need of reorganization, downsizing, or elimination
- Prepared and presented business and operational reports to inform partners
- Interpreted and enforced policies and regulations to maintain alignment with corporate objectives
- Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
- Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
Retail Store Manager
T-Mobile
09.2015 - 05.2020
- Provide exceptional service in the most professional manner and believe that customer satisfaction is the keystone to our success
- Consistently ranked in the top bracket for customer service
- Find solutions in addressing customer needs
- Deliver an outstanding store experience that promotes customer loyalty and strengthens the T-Mobile brand
- Have an outgoing personality to ensure friendliness and positivity in the workplace
- Meet or exceed sales and customer satisfaction goals
- Achieving profitable sales results
- Maintain cleanliness of the store during down times
- Created and distributed training materials to staff members
- Solved problems and resolved conflicts for team members and customers.
Education
Certifícate In Medical Assistant -
PIMA Medical Institute
Chula Vista, CaliforniaSkills
- Infrastructure Planning
- Performance Optimization Strategies
- Controls Oversight
- Approachable and Outgoing
- Persuasive Negotiations
- Balanced Work Ethic
- Customer Service
- Critical Thinking
- Decision-Making
- Sales Strategy Implementation
Languages
Spanish
Native or Bilingual
Timeline
Retail Store Sales Manager
AT&T Wireless
10.2023 - Current
Route Manager
JCA Courier Inc.
05.2020 - 10.2023
Retail Store Manager
T-Mobile
09.2015 - 05.2020
Certifícate In Medical Assistant -
PIMA Medical Institute
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