- Music
- Woodworking
- Community Cleanup
- Art
- Snowboarding
- Downhill Mountain Biking
- Golf
- Animal Care
- Animal Welfare Advocacy
- Environmental Conservation Projects
Matthew Fitt
Durango,CO
Summary
Military professional equipped with extensive leadership experience, strategic planning capabilities, and operational oversight. Known for collaborative approach and ability to achieve mission goals. Brings strong problem-solving skills and adaptability to changing environments.
Experienced with training personnel in military settings, ensuring effective skill development and discipline. Utilizes leadership and communication abilities to foster cohesive and efficient team environment. Knowledge of military protocols and training methodologies to enhance operational readiness.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Guest Services Staff Member
The Glacier Club
08.2023 - Current
- Delivered exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Assisted in managing front desk operations, ensuring seamless check-in and check-out processes.
- Collaborated with team members to maintain cleanliness and organization of guest areas.
- Trained new staff on operational procedures and best practices for guest interactions.
- Developed strong relationships with guests, fostering loyalty and repeat visits through personalized interactions.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Durango Mountain Club Ski Valet
Purgatory Ski Resort
10.2023 - 04.2024
- Provided exceptional customer service to guests, ensuring a welcoming atmosphere at ski resort entrance.
- Coordinated efficient ski equipment storage and retrieval processes for optimal guest access.
- Trained new staff on best practices for handling ski equipment and maintaining safety standards.
- Streamlined check-in procedures, reducing wait times and enhancing guest satisfaction during peak hours.
- Assisted guests in selecting appropriate ski gear, optimizing comfort and performance on the slopes.
- Educated guests about proper ski care techniques, extending the life of their gear while improving performance on the slopes.
Club Membership Specialist
Costco Wholesale Club
10.2020 - 01.2024
- Developed and implemented membership engagement strategies to enhance member satisfaction and retention.
- Analyzed member feedback to identify trends and improve service offerings at Costco Wholesale Club.
- Managed new member onboarding processes, ensuring a seamless experience from application to membership activation.
- Collaborated with cross-functional teams to streamline operational workflows and enhance service delivery standards.
- Trained and mentored junior staff on effective membership management practices and customer service excellence.
- Led initiatives to optimize membership renewal processes, increasing efficiency and reducing processing times.
Technical Diver
Dive Cat Underwater Diving Solutions, LLC
12.2015 - 01.2019
- Conducted underwater inspections to assess structural integrity and compliance with safety standards.
- Operated diving equipment, ensuring functionality and adherence to operational protocols.
- Collaborated with marine biologists to monitor underwater ecosystems and report findings.
- Trained junior divers on safety procedures, equipment handling, and best practices for underwater operations.
- Recovered lost items and performed salvage operations in challenging underwater conditions.
- Conducted detailed underwater inspections for structural integrity and potential hazards.
- Completed complex underwater tasks, such as welding, cutting, and rigging, leading to successful project completions.
- Optimized dive time management by calculating decompression stops accurately while utilizing appropriate gas mixtures for varying depths.
- Supervised and trained other divers in performance of essential functions and duties of position.
PADI Dive Master
Diver's Dream Charters
03.2015 - 06.2018
- Led dive expeditions ensuring adherence to safety protocols and environmental standards.
- Mentored junior divers, enhancing their skills and confidence in underwater navigation.
- Developed and implemented training programs for new dive staff, improving operational efficiency.
- Conducted pre-dive briefings to educate participants on safety practices and equipment usage.
- Managed equipment maintenance schedules, ensuring optimal performance and safety compliance.
- Oversaw emergency response procedures, effectively handling incidents to ensure diver safety.
- Performed routine maintenance on diving equipment, ensuring reliability during dives and prolonging its lifespan.
- Maintained accurate records of diver qualifications and certifications, streamlining administrative processes for the dive center.
- Increased overall dive group satisfaction with effective communication of expectations and guidelines.
- Checked all personal diving equipment to identify and correct functional concerns prior to scheduled dives.
- Discussed equipment failures and medical problems arising during dives.
- Checked and maintained diving equipment such as helmets, air tanks or gauges.
Haz-Mat Diver
Clean Harbors Environmental Services
02.2015 - 02.2018
- Conducted underwater inspections and surveys to assess marine conditions and ecosystems.
- Led dive safety briefings, ensuring compliance with safety protocols and procedures.
- Inspected underwater pipelines, pilings, buoy systems and plant intakes with CCTV, digital photography and testing equipment.
- Trained new divers on safety protocols and equipment usage.
- Removed trash and pollution from sea, depending on location and need.
- Contributed to environmental conservation efforts by participating in underwater cleanups and promoting sustainable diving practices.
- Performed underwater inspections, maintenance, and repair tasks for various marine structures, ensuring operational efficiency.
Senior Chief Petty Officer, First Class Diver
United States Navy
01.1995 - 01.2017
- Led training programs to enhance team performance and operational readiness.
- Managed equipment maintenance schedules, ensuring optimal functionality and safety compliance.
- Developed standard operating procedures, improving workflow efficiency across departments.
- Mentored junior personnel, fostering professional development and skill acquisition.
- Supervised and trained other divers in performance of essential functions and duties of position.
- Optimized dive time management by calculating decompression stops accurately while utilizing appropriate gas mixtures for varying depths.
- Took appropriate safety precautions such as monitoring dive lengths and depths and registering with authorities before diving expeditions began.
- Assisted in the installation of subsea structures, contributing to the development of offshore infrastructure projects.
- Salvaged and removed sunken ships and cargo with pneumatic power velocity, explosive charges and hydraulic tools.
- Performed emergency response drills to enhance team preparedness during critical situations.
Commercial Diver
Triton Construction Diving Services
02.2014 - 03.2016
- Executed underwater inspections to assess structural integrity of marine constructions.
- Operated diving equipment and tools, ensuring compliance with safety regulations.
- Collaborated with team members to develop effective diving plans and execute complex projects.
- Trained junior divers on safety protocols and operational best practices.
- Conducted maintenance on underwater structures, enhancing longevity and functionality.
- Inspected underwater pipelines, pilings, buoy systems and plant intakes with CCTV, digital photography and testing equipment.
- Supervised and trained other divers in performance of essential functions and duties of position.
- Handled underwater inspections and welding repair work.
- Assisted in the installation of underwater pipelines and cables, ensuring optimal functionality for clients'' needs.
- Assisted scientists with research tasks such as collecting samples and monitoring aquatic conditions during environmental study initiatives.
- Collaborated with dive team members to complete complex underwater projects efficiently and effectively.
Education
Associate of Applied Science - Commercial Diving
Diver's Institute of Technology
Seattle, WA03-2014
Bachelor of Science - Environmental Science
Western Washington University
Bellingham, WA06-2012
Skills
- Computer skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Critical thinking
Certification
- Licensed International Commercial Diver
- Certified Dive Medical Technician
- Offshore Marine Rigger Certified
- OSHA CPR & First Aid Certified
- OUPV (Operator of Uninspected Passenger Vessels "Six-Pack" Captains License
- USCG 25 Tonne Licensed Master Captain for Inspected Commercial Vessel Operator
- OSHA 80 Hour Hazardous Materials Technician Training
- Certified Underwater Welder
Interests
Timeline
Durango Mountain Club Ski Valet
Purgatory Ski Resort
10.2023 - 04.2024
Guest Services Staff Member
The Glacier Club
08.2023 - Current
Club Membership Specialist
Costco Wholesale Club
10.2020 - 01.2024
Technical Diver
Dive Cat Underwater Diving Solutions, LLC
12.2015 - 01.2019
PADI Dive Master
Diver's Dream Charters
03.2015 - 06.2018
Haz-Mat Diver
Clean Harbors Environmental Services
02.2015 - 02.2018
Commercial Diver
Triton Construction Diving Services
02.2014 - 03.2016
Senior Chief Petty Officer, First Class Diver
United States Navy
01.1995 - 01.2017
Associate of Applied Science - Commercial Diving
Diver's Institute of Technology
Bachelor of Science - Environmental Science
Western Washington University