Matthew Flores
San Juan,TX
Summary
Dynamic Sales Representative with proven expertise at Ticketmaster, excelling in customer relations and sales strategy development. Leveraged strong product knowledge to enhance client engagement, driving significant ticket sales growth. Skilled in negotiation tactics and performance improvement, consistently delivering tailored solutions to meet customer needs and elevate satisfaction rates.
Overview
5
5
years of professional experience
Work History
Sales Representative
Ticketmaster
Pharr, TX
09.2023 - 12.2024
- Developed strong product knowledge to assist customers in selecting event tickets.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize ticket sales strategies and enhance customer engagement.
- Maintained accurate records of sales transactions and customer interactions within CRM systems.
- Analyzed sales data to identify trends and inform promotional strategies for upcoming events.
- Executed marketing initiatives to drive attendance for events, increasing overall ticket sales.
- Fostered relationships with clients through follow-up communications, enhancing repeat business opportunities.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Screener
CSL Plasma
McAllen, TX
05.2022 - 08.2023
- Conducted comprehensive screenings to ensure donor eligibility and safety compliance.
- Assisted in maintaining accurate donor records within electronic health systems.
- Collaborated with team members to optimize workflow efficiency during peak donation hours.
- Educated donors on plasma donation processes and post-donation care protocols.
- Monitored donor reactions and provided immediate support as necessary for safety assurance.
- Implemented quality control measures to enhance screening accuracy and compliance standards.
- Evaluated potential blood products for quality, ensuring adherence to regulatory requirements.
- Complied with all federal, state, and local regulations as well as company rules.
- Checked equipment during each shift to assess functionality.
- Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
Administrative Assistant
Favorite Staffing
San Diego, CA
03.2020 - 04.2022
- Assisted in scheduling appointments and managing calendars for team members.
- Maintained organized filing systems for documents and records.
- Supported preparation of meeting materials and agendas for various projects.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Performed data entry tasks with attention to detail and accuracy.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
PSJA ECHS
San Juan, TXSkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Sales strategy development
- Client service
- Negotiation tactics
- Sales consultation
- Customer needs assessment
- Performance improvement
- Strategic planning
- Account management
- Product promotions
- Client account management
- Closing techniques
- Systems and software expertise
- Product merchandising
- Time management
- Client engagement
- Market trends
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Ticketmaster
09.2023 - 12.2024
Screener
CSL Plasma
05.2022 - 08.2023
Administrative Assistant
Favorite Staffing
03.2020 - 04.2022
PSJA ECHS