Matthew Forbes
San Diego
Summary
Dedicated server with strong organizational skills and a friendly demeanor. Known for attention to detail and ability to manage high-volume dining periods effectively. Ready to contribute to delivering exceptional service and improving team efficiency.
Overview
5
5
years of professional experience
Work History
Lead Server
Santaluz
Rancho Santa Fe, CA
05.2023 - Current
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Trained and mentored junior servers on menu knowledge and customer engagement techniques.
- Developed and implemented workflow improvements to enhance efficiency and reduce wait times.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to dietary restrictions.
- Handled customer inquiries and resolved complaints promptly, fostering positive relationships.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
Host/Lead Busser
Islands Restaurants
San Diego, CA
01.2022 - 01.2023
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservations efficiently, optimizing table turnover and guest satisfaction.
- Trained new hosts on procedures, fostering a collaborative team environment.
Education
Bachelor of Science - Statistics
San Diego State University
San Diego, CA05-2027
Skills
- Problem-solving
- Attention to detail
- Team leadership
- Positive and friendly attitude
- Organization and efficiency
- POS system operations
- Exceptional communication
Timeline
Lead Server
Santaluz
05.2023 - Current
Host/Lead Busser
Islands Restaurants
01.2022 - 01.2023
Bachelor of Science - Statistics
San Diego State University