Matthew Ford - Kindle
Antioch,TN
Summary
Hardworking employee enthusiastic about learning my field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Uber Black Driver
Uber
01.2019 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- 5000 5 Start Reviewed Rides
- Current 5 Star Rating
Dispute Resolution Lead
TAKL
07.2019 - 04.2020
- Negotiated settlements between parties, achieving favorable outcomes while preserving client relationships.
- Consistently met or exceeded performance metrics related to case resolution speed and client satisfaction scores.
- Conducted thorough research on each case, resulting in well-informed decisions and fast resolutions.
- Supported legal team with thorough documentation for dispute resolution, leading to favorable outcomes.
Sales Representative
Comcast
03.2017 - 05.2019
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships with customers to ensure repeat business
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Managed customer accounts by providing accurate information on product availability and pricing
- Negotiated contracts and prices with clients to exceed sales goals.
Assistant Warehouse Manager, Shipping Coordinator
Recreations Furniture
03.2015 - 03.2017
- Coordinated daily activities of staff members by assigning tasks, monitoring progress, providing guidance and support when needed
- Managed the maintenance of equipment used within the warehouse environment
- Ensured compliance with health and safety regulations and monitored staff performance accordingly.
Team Lead/Driver, Warehouse Orders
All My Sons Moving & Storage
03.2015 - 09.2015
- Resolved conflicts between customers or other drivers in a professional manner
- Coordinated with dispatchers to adjust routes based on traffic conditions or customer requests
- Ensured adherence to all applicable laws regarding the transport of hazardous materials
- Identified cost savings opportunities in areas such as fuel consumption or labor hours.
IT Technical Support Specialist
Asurion
03.2015 - 07.2015
- Installed and maintained operating systems including Windows 10, 8, 7, Mac OS X, iOS, Linux and Android
- Performed regular maintenance tasks such as virus scans, disk defragmentation and backups
- Developed training materials related to common technical issues encountered by users
- Evaluated current procedures for efficiency and identified opportunities for process improvements
- Collaborated with other departments within the organization in order to develop comprehensive solutions that meet customer needs
- Conducted research into various software products available on the market in order to recommend appropriate solutions based on customer requirements.
Senior Collections Specialist
Anderson Financial Network Inc
10.2009 - 10.2014
- Collaborated with team members to complete tasks efficiently and accurately
- Utilized problem solving skills to research complex billing issues and reconcile discrepancies
- Prepared documentation for legal proceedings when necessary as part of dispute resolution process
- Assisted with the implementation of new software systems related to collections processes
- Researched legal documents such as court orders in order to accurately assess liability
- Managed high-volume workloads while adhering to tight deadlines and maintaining a high level of accuracy
- Analyzed customer accounts for payment patterns and risk assessment, utilizing data mining techniques.
Education
Associate of Arts -
Heartland Community College
Normal, ILHigh School Diploma -
Normal Community West High School
Normal, IL01.2008
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Clean Driving Record
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Numeric Data Entry Expertise
- Data entry and recordkeeping
Timeline
Dispute Resolution Lead
TAKL
07.2019 - 04.2020
Uber Black Driver
Uber
01.2019 - Current
Sales Representative
Comcast
03.2017 - 05.2019
Assistant Warehouse Manager, Shipping Coordinator
Recreations Furniture
03.2015 - 03.2017
Team Lead/Driver, Warehouse Orders
All My Sons Moving & Storage
03.2015 - 09.2015
IT Technical Support Specialist
Asurion
03.2015 - 07.2015
Senior Collections Specialist
Anderson Financial Network Inc
10.2009 - 10.2014
Associate of Arts -
Heartland Community College
High School Diploma -
Normal Community West High School