Matthew Forget
Royal Oak
Summary
Versatile and results-oriented professional with a robust background in security and customer service, notably with the Transportation Security Administration. Excelled in enhancing passenger experience through efficient security checks and superior service, demonstrating exceptional stress tolerance and team collaboration. Proven adaptability and critical thinking skills, ensuring safety and compliance across diverse roles.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
02.2022 - Current
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Worked well in a team setting, providing support and guidance.
Security Officer
Allied Universal Security Services
12.2021 - 02.2022
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports of all security breaches and investigations.
- Responded quickly to incidents and assessed active situations for security concerns.
Shipt Shopper
Shipt
12.2020 - 12.2021
- Enhanced customer satisfaction by efficiently fulfilling and delivering grocery orders on time.
- Improved communication with customers through consistent updates regarding their order status.
- Streamlined order processing for faster delivery times by effectively prioritizing tasks.
- Adapted quickly to changing inventory levels at stores, finding suitable substitutes when necessary for timely deliveries.
Truck Unloader/General Merchandiser
Target
07.2020 - 09.2020
- Assisted other team members in navigating large loads.
- Unloaded packages with care and placed in proper staging area.
- Handled packages with care while transporting from truck to loading dock.
- Promoted a clean working environment by disposing of waste materials properly and maintaining cleanliness in the unloading area.
- Used barcode scanners and other technology to track and document cargo information.
Infantry Team Leader
United States Marine Corps
06.2015 - 06.2019
- Reduced team injuries during operations by implementing strict safety protocols and guidelines.
- Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
- Maintained high levels of discipline within the unit, enforcing military standards and regulations.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
Education
Associate of Applied Science - Film And Video Production
Macomb Community College
Warren, MI12-2026
High School Diploma -
Dakota Highschool
Macomb, MI05-2015
Skills
- Integrity and honesty
- Customer service and assistance
- Policy enforcement
- Stress tolerance
- Team collaboration
- Reliability
- Critical thinking
- Active listening
- Adaptability and flexibility
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
02.2022 - Current
Security Officer
Allied Universal Security Services
12.2021 - 02.2022
Shipt Shopper
Shipt
12.2020 - 12.2021
Truck Unloader/General Merchandiser
Target
07.2020 - 09.2020
Infantry Team Leader
United States Marine Corps
06.2015 - 06.2019
Associate of Applied Science - Film And Video Production
Macomb Community College
High School Diploma -
Dakota Highschool
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