Matthew Fowler
Indiana,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Gas Compression Account Manager
Cleveland Brothers CAT
Ebensburg, PA
06.2021 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Analyzed client data and identified opportunities for growth.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Presented product features and advantages to potential customers during sales meetings.
- Collaborated with marketing team to develop promotional materials for clients.
- Maintained accurate records of all customer interactions in the CRM system.
- Solicited feedback from customers on their experience with products or services.
- Attended trade shows and conferences as a representative of the company.
- Generated leads through cold calling activities.
E and T Parts Manager
Cleveland Brothers CAT
Erie, PA
08.2014 - 06.2021
- Developed and maintained positive working relationships with vendors.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Prepared documents for ordering parts, supplies, and equipment.
- Ensured accuracy in order processing and invoicing procedures.
- Provided technical advice on the selection of replacement parts.
- Resolved customer inquiries related to part availability or quality issues.
- Trained new staff members on proper parts handling techniques.
- Monitored stock levels regularly to avoid backorders or shortages.
- Investigated discrepancies between physical inventories and records.
- Implemented improvements to streamline the ordering process.
- Managed employee schedules and daily assignments.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Prepared and planned worksites to help jobs run smoothly.
- Trained and monitored employees to teach daily tasks and improve performance.
Technician
Jim Fowler's Garage
Lewis Run, PA
01.1988 - 07.2005
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Operated various diagnostic tools to determine repair plans.
- Inspected and validated repairs before delivery.
- Communicated directly with equipment vendors for defective parts return.
- Negotiated with vendors and suppliers to source replacement parts.
Education
Some College (No Degree) - Business Management
University of Pittsburgh - Bradford
Bradford, PASome College (No Degree) - Business Management
Penn State World Campus
VirtualSkills
- Account Relationship Management
- Customer Rapport
- Customer Relationship Management
- Cold Calling Strength
- Customer Satisfaction
- Key Account Management
- Business Growth Opportunities
- New Business Opportunities
- Troubleshooting And Problem Resolution
- Consultative Sales Strategy
- Goals And Performance
- Workflow Management
- Employee Development
Affiliations
- Family Values
- Crossfit
- Hunting/Fishing
- Distance running
- Biking
- Motorcycling
References
References available upon request.
Timeline
Gas Compression Account Manager
Cleveland Brothers CAT
06.2021 - Current
E and T Parts Manager
Cleveland Brothers CAT
08.2014 - 06.2021
Technician
Jim Fowler's Garage
01.1988 - 07.2005
Some College (No Degree) - Business Management
University of Pittsburgh - Bradford
Some College (No Degree) - Business Management
Penn State World Campus
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