Matthew Gagne

Wait Staff Member

Danversport Yacht Club

08.2022 - 08.2024

Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Assisted in training new waitstaff members, fostering a team-oriented work environment.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
Created appealing table settings and dining room layouts for special occasions and events.
Served food and beverages promptly with focused attention to customer needs.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Answered customers' questions, recommended items, and recorded order information.
Processed orders and sent to kitchen employees for preparation.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Checked guests' identification before serving alcoholic beverages.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Extremely versatile waited on events from weddings, fundraisers and high-end events.