Matthew Garwood
Swartz Creek,MI
Summary
Accomplished Service Advisor at General RV, adept in customer relationship management and vehicle assessment, significantly enhanced service efficiency and customer satisfaction. Leveraged strong work ethic and excellent communication skills to exceed service standards, achieving high customer ratings and contributing to revenue growth through strategic service recommendations.
Overview
15
15
years of professional experience
Work History
Service Advisor
General RV
08.2021 - Current
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Assisted in maintaining regulatory compliance by keeping up-to-date with industry standards and incorporating relevant changes into company policies and procedures.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Reduced wait times with efficient coordination of service tasks among technicians.
Order Selector
Gordon Food Service
04.2010 - 08.2021
- Prepared and checked outbound shipments for accuracy.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Boosted productivity by efficiently utilizing various equipment, such as pallet jacks and forklifts, to transport and stack merchandise.
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Ensured proper inventory management through consistent communication with supervisors and warehouse team members.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
Education
High School Diploma -
Kearsley High
Flint, MI06-2007
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Attention to Detail
- Excellent Communication
- Service Estimates
- Team player mentality
- Technical knowledge
- Handling Customer Complaints
- Complaint resolution
- Price Quoting
- Service Scheduling
- Goal-oriented mindset
- Staff education and training
- Workflow Management
- Performance Goals
- Repairs Scheduling
- Customer Relationship Management
- Documentation And Reporting
Timeline
Service Advisor
General RV
08.2021 - Current
Order Selector
Gordon Food Service
04.2010 - 08.2021
High School Diploma -
Kearsley High
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