Matthew Gendron
Summary
Experienced IT professional eager to take the next step in my career. A proven track record in technical support with an interest in advancing skills and taking on new challenges. Seeking opportunities to contribute expertise in a dynamic IT environment as well as drive growth and productivity within an organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Dato Technology Solutions, LLC
05.2023 - Current
- Experience with Azure, Connectwise, FortiNet, Active Directory, Microsoft 365, Auvik, Veeam, and VMwar.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
Delivery Driver
Domino's
09.2022 - 05.2023
- Demonstrated strong problem-solving skills and adaptability while handling various tasks in a fast-paced environment
- Delivered excellent customer service by helping customers with their orders, answering questions, and ensuring a pleasant dining experience
- Worked collaboratively with team members to ensure smooth operations and timely order preparations, maintaining effective communication throughout.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Fulfillment Associate
Amazon DSP
2021 - 2022
- Delivered packages promptly and accurately, consistently providing exceptional customer service.
- Maintained open and effective communication with customers, responding to inquiries and addressing concerns with professionalism and courtesy.
- Collaborated with team members and supervisors, sharing feedback to increase delivery efficiency and customer satisfaction.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
Store Manager
Sorrento's Pizza
08.2016 - 10.2021
- Successfully led and a team of employees, creating a positive work environment that prioritized exceptional customer service and ensured high customer satisfaction
- Communicated effectively with staff, suppliers, and customers to streamline operations and achieve business objectives.
Education
High School Diploma -
Utica High School
01.2009
Skills
- Communication
- Skilled Multi-tasker
- Customer Satisfaction
- Application Installations
- Desktop Technical Support
- Hardware Installation
- Help Desk Operations
- Remote Support
- Technical Support
- Server Maintenance
- Helpdesk Services
Certification
- Comptia A+ certification
- Microsoft MS-900
Timeline
Technical Support Specialist
Dato Technology Solutions, LLC
05.2023 - Current
Delivery Driver
Domino's
09.2022 - 05.2023
Store Manager
Sorrento's Pizza
08.2016 - 10.2021
Fulfillment Associate
Amazon DSP
2021 - 2022
High School Diploma -
Utica High School
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