Matthew Gerrard
Oceanside,CA
Summary
Well-rounded leader with demonstrated success in the hospitality industry. Motivated and coachable attitude with excellent skills in management, networking, customer interaction, building rapport, and public speaking.
Overview
10
10
years of professional experience
Work History
Fine Dining Server
333 Pacific Steak & Sea
2021.03 - Current
- Able to successfully multitask in a high pressure environment
- Trusted by leadership to onboard new team members in company procedures and service standards
- Assisted in revising training programs and provided feedback on utilization.
- Practice continuous improvement in customer satisfaction, by soliciting feedback and correcting identified deficiencies
- Accessible personality, at ease in any situation. Able to quickly make connections and earn trust from customers, coworkers and leadership
- Utilized extensive bar and wine knowledge to enhance guest dining experiences and suggest pairings with specific menu items
Lead Bartender
Kings Fish House
2020.01 - 2021.03
- Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests
- Worked with management to develop and implement scheduled bar maintenance
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes to create cocktails aligned with company standards.
Supervisor/Bartender/Trainer
Buca di Beppo Italian Restaurant
2018.07 - 2020.01
- Plan, organize, and control the operations of a dining room and/or bar
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
Manager
Chili's Grill & Bar
2013.06 - 2018.07
- Manage and mentor 50-60 hourly employees
- Hire, promote and term employees based on performance
- Monitor labor percentages per shift, week, and month
- Solve employee, customer, and business conflicts in high pressure situations
- Worked with this company as an hourly employee from 2013-2015
- Multiple employee of month awards
- Employee of the year 2015.
Education
Bachelor of Science - Cognitive Psychology And Criminology
Carroll University
Waukesha, WI05.2016
Skills
- Team Leadership
- Customer Service
- Staff Training
- Relationship Building
- Luxury Experience Management
- Performance Metrics Analysis
- Product Knowledge
- Complaint Resolution
References
References Available Upon Request
Timeline
Fine Dining Server
333 Pacific Steak & Sea
2021.03 - Current
Lead Bartender
Kings Fish House
2020.01 - 2021.03
Supervisor/Bartender/Trainer
Buca di Beppo Italian Restaurant
2018.07 - 2020.01
Manager
Chili's Grill & Bar
2013.06 - 2018.07
Bachelor of Science - Cognitive Psychology And Criminology
Carroll University
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