Matthew Gill
Deltona
Summary
Dynamic Service Technician with a proven track record at Stanley Access Technologies, excelling in equipment troubleshooting and preventive maintenance. Expert in enhancing system functionality and safety, evidenced by streamlined troubleshooting processes and effective training of junior technicians. Skilled in both technical support and fostering continuous improvement, demonstrating a strong mechanical aptitude and commitment to regulatory compliance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Technician
Stanley Access Technologies
05.2022 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Adhered to any and all safety protocols and policies to reduce workplace hazards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Tested systems, noting issues and completing preventive maintenance.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues related too: PLCs and VFD among other problems with various motors and control boards.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Installation Technician
Assa Abloy Entrance Systems
07.2020 - 05.2022
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions..
- Assisted in development of installation documentation, diagrams and user manuals.
- Upgraded outdated access control systems to more advanced technology, enhancing overall security effectiveness.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Performed rigorous testing on newly installed access or upgraded systems prior to handover, ensuring optimal functionality from day one.
Education
Bachelor of Communications - Journalism
Southern Illinois University Carbondale
Carbondale, IL12.2012
Skills
- Work Documentation
- Preventive Maintenance
- Technical Support
- Regulatory Compliance
- Project Oversight
- Equipment Troubleshooting
- Commercial Construction
- Mechanical Aptitude
- Electrical Systems
- OSHA Requirements
Accomplishments
- Achieved numerous Spot Bonus Awards through effectively helping and going above and beyond for clients.
- Supervised and showed leadership too team of several service technicians on completing thorough amount of complex jobs.
Certification
- Certified Inspector of power-operated automatic pedestrian doors, AAADM - 3
- CSP - Certified Safety Professional OSHA 10 DOL
Additional Information
A hard working individual who has worked his way from the ground up to where I am now. Striving too achieve more and learn each and every day too be better. Building relationships and a stronger quality of work. Showcasing my strengths as well as strengthening my weaknesses to become the best version of myself I can be.
References
Available upon request.
Timeline
Service Technician
Stanley Access Technologies
05.2022 - Current
Installation Technician
Assa Abloy Entrance Systems
07.2020 - 05.2022
Bachelor of Communications - Journalism
Southern Illinois University Carbondale
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