Matthew Glover
Hermitage,TN
Summary
Certified Associate in Project Management (CAPM) with 2 years of hands-on experience supporting office relocations, network infrastructure work, SaaS deployments, and a range of cross-functional projects. I bring 9 years of client relationship leadership ranging across sales, operations, and business development, with a strong ability to build and maintain stakeholder relationships and balance competing needs. Experienced in Agile, Waterfall, and hybrid project approaches, with a liaison-first mindset that focuses on customer satisfaction, and driving repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategic Partnership Manager
Quartix
11.2024 - Current
- Lead reseller acquisition and management, driving partner engagement, and revenue growth. Exceeded partner engagement quota by 23%
- Oversee onboarding, training, and performance optimization of partners.
- Attend tradeshows and other events nationwide to bolster brand recognition and pre-qualify potential partners. Averaging four new partnerships per event.
- Manage and direct outreach programs to promote relationship development and community engagement.
- Create and manage budgets for travel, training, and team-building activities.
Account Manager / Assistant Project Manager
Safe Network Solutions
05.2023 - 10.2024
- Maintained a 98% client retention rate through relationship-building and proactive support.
- Managed $120K in Monthly Recurring Revenue across 37 accounts.
- Reconstructed communication strategy, increasing client satisfaction ratings from 81% to 96% on quarterly reports.
- Led project coordination from inception to billing, optimizing cost control and efficiency.
- Revised Account Management onboarding and training projects, reducing opportunity cost by 8 hours per employee.
Sales Manager
Volvo Cars Of America
01.2022 - 05.2023
- Generated over $1M in gross sales within eight months.
- Led sales initiatives that streamlined operations and enhanced customer satisfaction.
- Trained and coached sales staff on effective closing techniques and customer engagement.
- Developed nationwide client, lender, and product provider relationships to expand market presence.
- Provided comprehensive sales training to new hires, enhancing team performance and a 4% increase in customer retention.
Sales Consultant
Auction Direct USA
02.2019 - 02.2022
- Achieved a 50% average closing rate in high-volume sales.
- Assisted in F&I processes, ensuring smooth approvals and contract execution.
- Maintained 20+ unit sales a month, exceeding target goal by 65%.
Skills
- Stakeholder Management
- Client Retention
- B2B Sales
- Client Liaison
- Quality Assurance & Control
- Scrum Methodology
- Kanban Methodology
- Waterfall Methodology
- MS office suite
Certification
PMI - Certified Associate Project Manager (CAPM)
Timeline
Strategic Partnership Manager
Quartix
11.2024 - Current
Account Manager / Assistant Project Manager
Safe Network Solutions
05.2023 - 10.2024
Sales Manager
Volvo Cars Of America
01.2022 - 05.2023
Sales Consultant
Auction Direct USA
02.2019 - 02.2022