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Matthew Gold
Portland,OR
Summary
In the beginning of my professional career I focused on the culinary field. I did this for about 5-6 years starting at the Hilton downtown and working at various restaurants. Then I had an opportunity to join a prestigious tile shop and continued on for about 25 years after that. Then I started working on the phones as a sales rep and customer service agent.
Overview
22
22
years of professional experience
Work History
Head Night Cook
TravelCenters of America
Portland, Oregon
03.2024 - 07.2024
- Supervised kitchen operations to ensure efficient food preparation and service.
- Prepared a variety of menu items following standardized recipes and safety guidelines.
- Trained new kitchen staff on cooking techniques and safety protocols.
- Collaborated with team members to coordinate meal service during peak hours.
- Monitored inventory levels and reported needs for supplies and ingredients.
- Maintained cleanliness and organization of kitchen equipment and workspaces.
- Assisted in developing special menu items for seasonal promotions and events.
Self Employed
Self
Portland, Oregon
03.2002 - 03.2024
- Installed tile and marble in customers' homes, leveraging 25 years of experience to deliver quality craftsmanship.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Recognized and addressed customer needs promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
Salesperson
Reliableremodeler Com
Portland, Oregon
09.2019 - 09.2021
- Sold construction leads to contractors nationwide, enhancing their project acquisition.
- Guided customers in selecting home improvement products and services, improving their satisfaction.
- Developed strong product knowledge to address customer inquiries effectively.
- Collaborated with team members to maintain organized sales floor displays.
- Accurately processed sales transactions using point of sale systems, ensuring efficient service.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Trained new staff on sales techniques and product offerings effectively.
Customer Service Representative
Netflix
Hillsboro, Oregon
09.2019 - 09.2021
- Provided exceptional support for customer inquiries via phone and chat.
- Educated customers on subscription options and platform features.
- Resolved technical issues related to streaming and account management.
- Collaborated with teams to enhance customer experience initiatives.
- Documented customer interactions in internal systems accurately.
- Trained new representatives on company policies and procedures.
- Advocated for customer needs during product development discussions.
CSR, Sales
Cascade Auto Glass
Beaverton, Oregon
07.2017 - 10.2019
- Processed sales transactions using point-of-sale systems efficiently.
- Assisted customers with product selections and addressed service inquiries to enhance their experience.
- Coordinated service appointments and managed customer schedules to ensure timely service delivery.
- Answered phones, scheduled auto glass replacements with mobile service, and guided customers through filing insurance claims.
Education
GED -
Madison High School
Portland, OR06-1986
Skills
- Kitchen management
- Food safety
- Menu development
- Cooking techniques
- Inventory control
- Staff training
- Team collaboration
Timeline
Head Night Cook
TravelCenters of America
03.2024 - 07.2024
Salesperson
Reliableremodeler Com
09.2019 - 09.2021
Customer Service Representative
Netflix
09.2019 - 09.2021
CSR, Sales
Cascade Auto Glass
07.2017 - 10.2019
Self Employed
Self
03.2002 - 03.2024
GED -
Madison High School