Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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Matthew Goldschlager

Brooklyn,NY

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Assistant Manager of Sales

New York Cruise Lines
10.2021 - 10.2024
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Head Waiter

New York Cruise Lines
07.2018 - 10.2021
  • Supervised server staff and simultaneously served personal section of tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Supported needs of 47- person wait staff who attended to specific needs of countless customers daily for seafood restaurant with social relevancy and intentionality.
  • Trained staff members on use of POS system.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

BBA - Financial Services

CUNY-BROOKLYN COLLEGE
BROOKLYN, NY
01.2022

Skills

  • Sales summaries
  • Month-end documentation
  • GAAP
  • Cash flow management
  • Financial statement analysis
  • Emerging markets
  • Microsoft powerpoint, excel, and Word
  • Prioritization
  • Relationship building
  • Product sales
  • Adaptability and flexibility
  • Data entry

Accomplishments

  • Collaborated with team of 4 in the development of M.D. Sass Investment Institute.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 47 staff members.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Assistant Manager of Sales

New York Cruise Lines
10.2021 - 10.2024

Head Waiter

New York Cruise Lines
07.2018 - 10.2021

BBA - Financial Services

CUNY-BROOKLYN COLLEGE

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Matthew Goldschlager