Matthew Gonzales
Lake Hopatcong,NJ
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Focused on reaching sale expectations of the company.
Overview
6
6
years of professional experience
Work History
Gym Shift Lead
Planet Fitness Gym
Rockaway, NJ
09.2022 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Supervised and led employees to maintain productivity and customer service levels.
- Established pricing guidelines for different types of memberships.
- Participated in team meetings to discuss progress towards goals.
- Implemented various strategies for upselling products or services.
- Generated reports on membership sales performance for management review.
Packing Room Lead
Element Farms
Newton, NJ
06.2020 - 09.2022
- Packed items in designated boxes and cartons to fulfill customer orders.
- Followed safety and quality protocols, and lean processes to minimize accidents.
- Examined and inspected containers, materials and products to meet packing specifications.
- Reported defective materials to department supervisors for immediate remediation.
- Minimized waste and lag times by maintaining orderly and clean work area and equipment.
- Drove overall performance by completing work orders on time.
- Monitored machine outputs to confirm quality deliverables.
- Maintained on-hand inventory of packaging supplies to meet work demand.
- Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.
Kitchen Assistant
Paul And Christas Diner
Lake Hopatcong, NJ
01.2018 - 04.2020
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Supported chefs in managing food preparation to achieve precise plating and presentation.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Acquired new skills to support team and further accommodate customer needs.
Education
High School Diploma -
Jefferson Township High School
Oak Ridge, NJ06.2018
Skills
- Oral and written communications
- Listening skills
- Company policies and procedures
- Hospitality services
- Effective planning
- Team oversight
- Sales Strategy Development
- Sales Techniques
- Client Retention Strategies
- Promotional Planning
Timeline
Gym Shift Lead
Planet Fitness Gym
09.2022 - Current
Packing Room Lead
Element Farms
06.2020 - 09.2022
Kitchen Assistant
Paul And Christas Diner
01.2018 - 04.2020
High School Diploma -
Jefferson Township High School
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