Matthew Gonzalez
San Antonio
Summary
Professional with proven expertise student services. Known for effective team collaboration and adaptability to changing needs, ensuring reliable support in fast-paced environments. Strong communication abilities, attention to detail, and focus on delivering exceptional results in customer care. Diligent with proven track record in coordinating and overseeing comprehensive testing procedures. Successfully managed testing schedules and collaborated with cross-functional teams to ensure smooth execution of testing processes. Demonstrated proficiency in problem-solving and attention to detail.
Overview
24
24
years of professional experience
Work History
Ophthalmic Assistant
San Antonio Eye Center
San Antonio, Texas
12.2024 - 03.2026
- Perform diagnostic patient work-ups
- Administer diagnostic tests
- Administer topical ophthalmic medications
- Assist with in-office procedures ensuring proper informed consent is obtained
- Assist with advanced ophthalmic procedures.
- Set up surgical instruments and sterilize instruments following procedures
Coordinator of Testing
University of the Incarnate Word
San Antonio, Texas
08.2012 - 06.2024
- Establish policies and implement internal and external testing programs that support students’ persistence to graduation
- Conduct accommodated testing according to ADA guidelines
- Assess programs through appropriate measurements
- Recruit, hire, train and supervise student employees and graduate assistants
- Assist with the management of Testing Services expenditures
- Prepare and process contracts for student employees
- Communicate guidelines on effective use of testing services to faculty
English Tutor/Receptionist
University of the Incarnate Word
San Antonio, Texas
04.2008 - 07.2012
- Proofread and edited graduate and undergraduate essays, research papers
- Maintained office databases and appointment books
- Scheduled tutoring and testing appointments as requested
- Ensured the secure filing of professors’ make-up examinations
- Communicated testing services and guidelines to students and faculty
- Assisted in training receptionists, proctors, and graduate assistants in testing center operations, guidelines and procedures
- Assisted in the administration of CLEP, LSAT, PCAT, and THEA examinations
- Maintained professional office etiquette in dealing with students, faculty, and staff
- Writing and Learning Center/Testing Services Department
Customer Service Specialist
Caremark
San Antonio, Texas
08.2003 - 02.2005
- Enrolled clients in health management programs for Diabetes, Asthma, and Coronary Artery Disease
- Described features and benefits of programs to current and prospective clients
- Maintained security of client records by adhering to HIPPA privacy laws
- Maintained accurate records of inbound/outbound customer contacts
- Remained flexible and willing to adapt to changing circumstances in order to support Care Patterns Health Management Department projects and staff
- Care Patterns Health Management Department
Surgical Attendant
Baptist Medical Center
San Antonio, Texas
11.2001 - 03.2003
- Cleaned and sanitized operating rooms prior to and following surgical procedures
- Stocked medical supplies as needed
- Transported patients to and from surgical floor
- Assisted doctors and surgical technicians in prepping patients for surgery
- Delivered blood and tissue samples to laboratory technicians
Education
Master of Arts - English
Texas A&M San Antonio
Bachelor of Arts - English
University of the Incarnate Word
12-2010
Skills
- Analytical thinking
- Interpersonal communication
- Task prioritization
- Adaptability and flexibility
- Team collaboration
- Customer service
Awards and Honors
Dean’s List Spring 2008 – Spring 2010; all semesters, University of the Incarnate Word Academic Scholarship 1/2008 – 1/2010, Best Supporting Actor: San Antonio College Theatre and Speech Department 2006-2007, Member of English Honor Society: Sigma Tau Delta 9/2010-Present, Southwest/Texas Popular & American Culture Conference- Presented- 2/11/2012, National College Testing Association Conference- 8/2013, Quirk Literary Journal- Published Creative Writing -2008 & 2010
Training & Community Service
- Christian Senior Services: Meals on Wheels (30 hrs.)
- Sexual Harassment Training, 2019
- Title IX Training, 2019
Timeline
Ophthalmic Assistant
San Antonio Eye Center
12.2024 - 03.2026
Coordinator of Testing
University of the Incarnate Word
08.2012 - 06.2024
English Tutor/Receptionist
University of the Incarnate Word
04.2008 - 07.2012
Customer Service Specialist
Caremark
08.2003 - 02.2005
Surgical Attendant
Baptist Medical Center
11.2001 - 03.2003
Bachelor of Arts - English
University of the Incarnate Word
Master of Arts - English
Texas A&M San Antonio