Matthew Goon
Sales Account Executive
Mount Airy,MD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Talk of the Town Entertainment
Rockville, MD
04.2024 - 10.2024
- Acted as a dedicated Sales Manager, responsible for leading and training the sales team.
- Assisted in rebuilding the company after the loss of all but one member of upper management.
- Oversaw day-to-day operations and supported all departments, where needed.
- Oversaw subordinate managers of different departments.
- Managed all of operations, as well as our warehouse, for all of May-June.
- Responsible for purchasing equipment, hiring, training, and scheduling employees and temp workers, and employee retention and termination.
Senior Account Executive
Alta Publishing Group
Baltimore, MD
10.2022 - 04.2024
- Former Member Services Associate, started January 2021.
- Responsible for discovery of generated leads and closing of leads.
- Reach out to new and legacy clients to consolidate subscriptions to lifetime memberships.
- Follow up with and maintain relationships with existing clients to build a sales pipeline.
- 100% against quota achievement in Q3 and Q4 of 2023.
Member Services Representative
InvestorPlace Media
Baltimore, Maryland
01.2022 - 09.2022
- Maximized customer experience by fielding in-bound calls assigned in queue
- Answered customer email inquiries as assigned
- Maintained standards in service level, quality assurance, and subscription retention
- Developed sales techniques, learning to upsell and retain customers
Senior Event Coordinator
Funflicks Mid-Atlantic
Pasadena, MD
06.2019 - 07.2022
- Former event technician since 2013.
- Managed all sales in person, over the phone, and over email; and scheduled all events with equipment and workers across locations.
- Provided on-site consulting and follow-up materials for new and existing clients.
Education
Bachelor's Degree of Science - Film and Moving Image
Stevenson University
Owings Mills, MD05.2019
Skills
- Interpersonal communication and customer service
- Client consulting
- Capacity to multitask and prioritize duties
- Ability to confidently control high-pressure situations, and provide conflict resolution
- Tech-savvy, proficient in computers and Microsoft Suite, as well as some Adobe programs
- Upselling strategies
- Sales Planning
- Account Management
- Strategic planning skill
- Revenue Generation
- Pipeline Management
Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureTimeline
Assistant General Manager
Talk of the Town Entertainment
04.2024 - 10.2024
Senior Account Executive
Alta Publishing Group
10.2022 - 04.2024
Member Services Representative
InvestorPlace Media
01.2022 - 09.2022
Senior Event Coordinator
Funflicks Mid-Atlantic
06.2019 - 07.2022
Bachelor's Degree of Science - Film and Moving Image
Stevenson University
References
References available upon request.
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