Matthew Gottschall
Jersey Shore,PA
Summary
Seasoned Bank Branch Manager with comprehensive experience in retail banking, loan and deposit growth, and team leadership. Known for delivering exceptional customer service while exceeding customer expectations. Skilled in risk management, financial analysis, and strategic planning.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Community Office Manager II
Woodlands Bank
Williamsport, PA
08.2008 - Current
- Directed daily operations of the branch, including customer service, human resources, sales, and marketing activities to meet the financial service needs of customers in the Williamsport market area.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring, and training processes. Assisted in recruiting, onboarding and training new employees.
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supported public relations by attending diverse networking events.
Assistant Branch Manager
PNC Bank
Williamsport, PA
09.2002 - 09.2007
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Managed daily cash flow activities including auditing cash drawers and operating teller drawer as needed.
- Grew business banking relationships through proactive outreach.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Prepared monthly reports on branch activity metrics such as number of accounts opened and closed.
Education
Bachelor of Science - Business Administration
Pennsylvania College of Technology
Williamsport, PA12.2001
Skills
- Coaching and Mentoring
- Risk Mitigation
- Cash handling expertise
- Relationship building and management
- Team leadership
- Business development
- Staffing optimization
- Branch operations management
- Operational reports
- Interviewing and hiring
- Customer and vendor relations
- Security and safety protocols
- Consumer Loan Knowledge
- Client Relationship Management
- New account opening
Certification
- Notary Public
- NMLS
Affiliations
Williamsport Rotary Club - VIce President
Timeline
Community Office Manager II
Woodlands Bank
08.2008 - Current
Assistant Branch Manager
PNC Bank
09.2002 - 09.2007
Bachelor of Science - Business Administration
Pennsylvania College of Technology