Summary
Overview
Work History
Education
Skills
Lacrosse Coach and All American Lacrosse player
Timeline
Generic

Matthew Graham

Folly Beach,SC

Summary

Dynamic leader with a proven track record at Bullet Deliveries, enhancing on-time delivery rates and customer satisfaction. Expert in route coordination and staff training, I excel in fast-paced environments, leveraging both hard and soft skills to exceed sales targets and foster long-term client relationships. Achieved significant fuel cost reductions through strategic planning.

Overview

15
15
years of professional experience

Work History

Route Manager

Bullet Deliveries
07.2021 - Current
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Managed a team of drivers, providing training and support to ensure high performance standards were met.
  • Increased on-time delivery rates by coordinating closely with drivers and dispatchers.
  • Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Integrated warehouse operations with existing and new business processes.
  • Reduced fuel costs through strategic route planning and vehicle maintenance.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.

Marine Boat Captain

Many Clients
01.2014 - 01.2021
  • Took responsibility for ship operations in cases of injury or illness.
  • Maximized efficiency in cargo transportation by effectively utilizing available space for optimal load distribution.
  • Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
  • Consulted various maps, charts, weather reports, and navigation equipment to determine and direct boat movements.

Automobile Sales Representative

Baker Motor Company
02.2010 - 04.2013
  • Boosted automobile sales by consistently delivering exceptional customer service and product knowledge.
  • Implemented strategic follow-up procedures with potential buyers, fostering long-term relationships and steady repeat business.
  • Exceeded monthly sales targets by utilizing persuasive negotiation tactics and closing deals efficiently.
  • Optimized showroom displays to showcase vehicles effectively, leading to higher levels of customer interest and engagement.

Education

Bachelor of Arts - Business Administration And Economics

Greensboro College
Greensboro, NC
04-2000

Skills

  • Customer Consultation
  • Route coordination
  • Schedule Management
  • Staff Training

Lacrosse Coach and All American Lacrosse player

Coached both college men's teams and men's lacrosse club as well as playing on both levels.

Timeline

Route Manager

Bullet Deliveries
07.2021 - Current

Marine Boat Captain

Many Clients
01.2014 - 01.2021

Automobile Sales Representative

Baker Motor Company
02.2010 - 04.2013

Bachelor of Arts - Business Administration And Economics

Greensboro College
Matthew Graham