Matthew Graham
Lake City,FL
Summary
Offering a blend of leadership skills and passion for organizational development, eager to learn and excel in this environment. Contributes solid foundation in strategic planning and financial oversight, quickly adapting to industry-specific knowledge. Ready to use problem-solving and team-building skills in this role.
Overview
17
17
years of professional experience
Work History
Operations Manager
Creative Concrete Design Of Columbia County, Inc.
05.2022 - 01.2025
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Reduced operational costs through strategic cost management initiatives.
- Enhanced customer satisfaction and nurture relationships, with proactive communication, timely issue resolution, while continuously improving processes.
- Developed strong relationships with vendors, and negotiated contracts, resulting in better pricing and improved service quality.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
Logistics Coordinator
Romans 1:16, Inc. / Creech Bros. Truck Brokerage
04.2008 - 05.2022
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Negotiated favorable contracts with freight carriers to reduce transportation costs without compromising service quality.
- Coordinated with suppliers to ensure timely delivery of goods.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Studied data to identify trends and patterns in transportation activity.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
Education
Associate of Science - Business Administration And Management
Reinhardt University
Waleska, GA05.1987
Skills
- Business development with Integrity
- Organizational leadership
- Company representation
- Strategic planning
- Negotiation
- Revenue growth
- Goal setting
- Conflict mediation
- Complex problems analysis
- Customer relationship management
Timeline
Operations Manager
Creative Concrete Design Of Columbia County, Inc.
05.2022 - 01.2025
Logistics Coordinator
Romans 1:16, Inc. / Creech Bros. Truck Brokerage
04.2008 - 05.2022
Associate of Science - Business Administration And Management
Reinhardt University
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