Marlee Byers
Covington,LA
Summary
Dynamic and proven customer service professional with over 6 years of diverse experience in fast-paced environments, adept at enhancing client satisfaction and ensuring seamless operations. Demonstrated expertise in problem-solving, effective communication, and attention to detail, consistently prioritizing tasks to meet customer needs, resolving conflicts efficiently, and ready to contribute to a team dedicated to excellence in customer service.
Overview
5
5
years of professional experience
Work History
ASM
Paretti Jaguar Land Rover of New Orleans
10.2022 - Current
- Mentored 12 Technicians and 4 Advisors fostering a positive team dynamic that encouraged knowledge sharing, critical thinking, Customer centric decisions and skill development.
- Increased overall revenue to $430,000 Gross, by upselling additional services, 5.2 CPHPRO, 82% GP and 51% Parts GP and $191 ELR, and moving maintenance products, BG, during routine maintenance visits.
- Improved customer satisfaction by addressing and resolving complaints promptly with 96% CSI while supervising Front of House day-to-day operations to meet performance, quality and service expectations.
Internal Service Advisor, Collision Estimator
Team Gillman Acura
05.2021 - 09.2022
- Maintained detailed records of services performed, ensuring accuracy for billing purposes to units and future reference for customer satisfaction.
- Managed workflow to ensure timely completion of Sales to Service requests, meeting or exceeding customer expectations awaiting their newly purchased unit.
Valet
Sewell Cadillac of Houston
08.2020 - 04.2021
- Enhanced guest satisfaction by providing prompt and courteous vehicle retrieval services.
- Upheld company's high standards of professionalism and hospitality in all guest interactions.
Education
Associates - Automotive and Diesel Science
Universal Technical Institute
Houston, TX05.2022
High School Diploma -
Sunrise Mountain Highschool
Peoria, AZ05.2020
Skills
- Effective Team Collaboration
- Positive Interpersonal Skills
- Customer Engagement
- Analytical Problem-Solving
- Prioritized Task Management
- Computer skills
- Proficient in Microsoft Office Suite
- Problem-solving
- Teamwork and collaboration
Timeline
ASM
Paretti Jaguar Land Rover of New Orleans
10.2022 - Current
Internal Service Advisor, Collision Estimator
Team Gillman Acura
05.2021 - 09.2022
Valet
Sewell Cadillac of Houston
08.2020 - 04.2021
Associates - Automotive and Diesel Science
Universal Technical Institute
High School Diploma -
Sunrise Mountain Highschool
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