Laura Diaz
Lake Forest,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
ASM
Boot Barn Holdings Inc.
Lake Forest, California
11.2025 - Current
- Oversaw daily store operations, ensuring compliance with company policies and enhancing operational efficiency.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Trained new staff on customer service practices and sales techniques to improve customer interactions.
- Assisted customers with product inquiries and facilitated smooth checkout experiences.
- Developed promotional displays to enhance product visibility and appeal.
- Maintained cleanliness and organization of the sales floor for customer satisfaction.
- Conducted regular staff meetings to share updates and resolve team concerns, fostering a collaborative work environment.
- Collaborated with team members to achieve store goals and foster a positive environment.
- Cultivated strong connections with team members to improve teamwork.
Lead cosmetologist
Disneyland Resort
Anaheim, California
05.2019 - 09.2025
- Oversaw daily operations of hair and makeup departments, ensuring seamless service across both locations.
- Led team of 40 stylists, ensuring coverage for both theme parks.
- Provided ongoing training and guidance, boosting team skills and performance.
- Trained new hire cast members on production protocols and standards, facilitating smooth integration into the team.
- Conducted seasonal training for special events, including prosthetic makeup techniques.
- Assigned production tasks with clear deadlines to optimize workflow.
- Communicated effectively with management and design teams for project alignment.
- Replicated styling and makeup looks according to established guidelines.
Education
Associate of Science - Cosmetology
Toni&Guy Hairdressing Academy
Costa Mesa, CA04-2019
Skills
- Training programs
- Microsoft Office proficiency
- Decision-making
- Leadership skills
- Flexibility and adaptability
- Critical thinking
- Effective communication
- Interpersonal skills
- Team collaboration
- Written communication
- Telephone etiquette
Timeline
ASM
Boot Barn Holdings Inc.
11.2025 - Current
Lead cosmetologist
Disneyland Resort
05.2019 - 09.2025
Associate of Science - Cosmetology
Toni&Guy Hairdressing Academy