Matthew Grattan
Birmingham,Alabama
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Kobe Steakhouse
02.2023 - Current
- Provided accurate and complete information to guests about our menu items, ingredients, preparation, and restrictions
- Prepared drinks and cocktails
- Cleaned and maintained bar when out
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
FOH Manager
Dillard's Chophouse
04.2024 - 12.2024
- Oversaw a team of employees for various events from corporate groups to football game crowds
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Introduced operational improvements that increased efficiency while maintaining exceptional service quality levels consistently.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Implemented new menu items in coordination with the chef, boosting overall sales revenue.
Bartender/Line Cook
The Nook Tavern
06.2021 - 03.2022
- Provided courteous and efficient welcome to all guests in timely fashion.
- Operated and managed a small-scale kitchen one day weekly.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Security/Host/Maintenance
Humphrey's Bar and Grill
07.2020 - 06.2021
- Responsible for ensuring all patrons were over 21 years old
- Ensured the safety of all patrons
- Used problem solving skills to handle disagreements
- Addressed guest inquiries and issues, solved problems and provided product
- Greeted guests walking in the door and seated with menus and silverware
Education
Information Systems - Computer Information Systems
University of Alabama in Huntsville
Huntsville08.2022
High School Diploma - General Education
Guntersville High School
Guntersville05.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Memory retention
- Hospitality service expertise
- Customer service
- Team collaboration
Timeline
FOH Manager
Dillard's Chophouse
04.2024 - 12.2024
Server/Bartender
Kobe Steakhouse
02.2023 - Current
Bartender/Line Cook
The Nook Tavern
06.2021 - 03.2022
Security/Host/Maintenance
Humphrey's Bar and Grill
07.2020 - 06.2021
Information Systems - Computer Information Systems
University of Alabama in Huntsville
High School Diploma - General Education
Guntersville High School
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