Matthew GrayShaw
Lincoln,NE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Represenetative II
Nelnet
Lincoln, NE
12.2019 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked with proprietary systems to maintain Department of Education Contract processes and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used ticketing systems to manage and process support actions and requests.
Therapeutic Recreation Aide
Madonna Rehabilitation Hospitals-Lincoln Campus
Lincoln, NE
12.2015 - 02.2016
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
- Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions.
Logistics Manager
Reliant Transportation
Lincoln, NE
12.2006 - 05.2014
- Directed shipping and receiving of wide range of products daily.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Coordinated dispatching of 30 drivers to accomplish daily delivery requirements.
- Managed monthly freight cost reporting processes.
Education
Business
University of Missouri
Columbia MOSkills
Help Desk Support
- Service Schedule Coordination
- Microsoft Certification
- Call Center Operations
- Account Administration
- Microsoft Windows and Office
- Resolving Problems and Incidents
- Issue and Resolution Tracking
Timeline
Represenetative II
Nelnet
12.2019 - 06.2022
Therapeutic Recreation Aide
Madonna Rehabilitation Hospitals-Lincoln Campus
12.2015 - 02.2016
Logistics Manager
Reliant Transportation
12.2006 - 05.2014
Business
University of Missouri
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