Matthew Griffith
Asheville,USA
Summary
Results-oriented professional with a focus on delivering high-quality outcomes. Engaged in ongoing education within a targeted field while exploring additional avenues for professional growth. Strong track record of identifying and addressing skill gaps effectively.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Sales Lead
Five Below
10.2024 - Current
- Led sales team to achieve revenue targets through effective coaching and performance monitoring.
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
Associate
Shell Gas Station
02.2024 - 07.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems, ensuring accurate transactions and handling cash responsibly.
- Maintained cleanliness and organization of store layout, promoting a welcoming environment for customers.
- Assisted in inventory management, tracking stock levels and restocking shelves as needed.
Glazer
East Fork Pottery
10.2023 - 11.2023
- Arranging pottery on the kiln for optimal placement.
- Carefully removing any excess glaze.
- Thoroughly inspecting and preparing the glazing materials.
- Ensuring high standards through rigorous quality control measures.
- Implementing meticulous cleaning protocols.
- Adhering to stringent cleaning procedures to maintain excellence.
Crew Member
Chipotle Mexican Grill
04.2023 - 09.2023
- The meticulous preparation of the grill, the efficient coordination of the assembly line, the seamless handling of digital orders, the adept management of customer complaints, and the unwavering commitment to order safety are all fundamental pillars of our highly esteemed operation.
Assembly Worker
Great eastern sun
04.2022 - 02.2023
- The efficient execution of product assembly is of utmost importance. It is crucial that we prioritize quality control guarantee that our products consistently meet the highest standards. Maintaining cleanliness throughout our operations is a vital aspect that cannot be overlooked. Lastly, we must emphasize the significance of food defense in order to safeguard the quality and safety of our food products.
Data Entry Specialist
Saneso Inc.
01.2022 - 02.2022
- Efficiently inputting data into a computer system with user-friendly navigation is crucial for optimizing productivity and streamlining operations. It is imperative to assure smooth and seamless data entry processes in order to achieve maximum efficiency and accuracy. By utilizing a user-friendly navigation system, employees can easily navigate through the computer system, saving valuable time and minimizing errors. This ultimately leads to increased productivity and enhanced business performance.
Customer Service
HoneyBaked Ham
01.2018 - 12.2021
- Inventory management is crucial for the smooth operation of any business. It's important to keep track of stock levels, monitor sales trends, and anticipate customer demands. Additionally, upselling techniques can be employed to maximize revenue by offering customers additional products or services that complement their original purchase. Prioritizing preparation secures that all necessary supplies are readily available, minimizing any potential disruptions. Managing money transactions accurately and efficiently is essential to maintain financial stability. Finally, maintaining cleanliness in the workspace creates a professional and inviting environment for both employees and customers.
Customer Service Crew, Shift Leader
Bojangles
12.2013 - 01.2018
- Inventory management is a crucial aspect of running a successful operation. As the shift leader, it is your responsibility to effectively oversee and coordinate the crew members. This includes tasks such as data entry, navigating computer systems, and ensuring food safety standards are met. Additionally, you will be responsible for packing and wrapping orders to make certain that they're prepared correctly. Your attention to detail and professionalism in these areas is essential for smooth operations.
Customer Service
Uncle Joe's Used Appliances
01.2015 - 12.2017
- The transportation of electrical devices, the provision of assistance to customers, the fundamental principles of mechanics, the rudimentary understanding of mechanical systems, and the basic knowledge of electrical wiring.
Education
High school diploma - undefined
Community High School
Swannanoa, NC06.2014
Skills
- Office software proficiency
- Typing speed (35 wpm)
- Effective communication skills
- Customer relations expertise
- Web design education (3 years)
- Adobe Creative Suite proficiency
- SEO strategies and implementation
- Data analysis capabilities
- Documentation assessment skills
- Medical records processing
- Management experience (1 year)
- Creative writing and proofreading
- Time management abilities
- Sales strategies and techniques
- Cash register operations
Certification
- Driver's License
- April 2017 to May 2025
Awards
Food defense, August 2022, I have received proper training in the safety of food, unlike Serve Safe. My expertise in this matter is unparalleled, and I am fully equipped to handle any food safety concerns.
Assessments
- Social media — Proficient
- January 2022
- Knowledge of popular social media platforms, features, and functions
- Full results: Proficient
Additional Information
I would like to inform you that I identify as Non Binary and I would appreciate it if you could refer to me using the pronouns They/Them. While I am responsive to all pronouns, I kindly request that you use They/Them when addressing me. I sincerely appreciate your understanding in this matter.
Timeline
Sales Lead
Five Below
10.2024 - Current
Associate
Shell Gas Station
02.2024 - 07.2024
Glazer
East Fork Pottery
10.2023 - 11.2023
Crew Member
Chipotle Mexican Grill
04.2023 - 09.2023
Assembly Worker
Great eastern sun
04.2022 - 02.2023
Data Entry Specialist
Saneso Inc.
01.2022 - 02.2022
Customer Service
HoneyBaked Ham
01.2018 - 12.2021
Customer Service
Uncle Joe's Used Appliances
01.2015 - 12.2017
Customer Service Crew, Shift Leader
Bojangles
12.2013 - 01.2018
High school diploma - undefined
Community High School