Brenda Johnson
Hamilton,Montana
Summary
Lawn and garden retail professional with a history of managing seasonal operations and training teams. Demonstrated ability to enhance sales performance through strategic promotional displays and effective team development. Committed to improving customer satisfaction and operational efficiency by maintaining accurate inventory and financial processes.
Overview
7
7
years of professional experience
Work History
Lawn and Garden Sales/Retail Sales Third Key Holder
Atwoods
Waxahachie, TX
09.2025 - Current
- Managed seasonal department operations independently.
- Assisted cashier, forklift, and customer service functions across departments.
- Performed third key management duties, including training new employees, register reconciliation, and opening and closing procedures.
- Set up seasonal promotional displays to reach target customers, improve product visibility, and support sales performance.
- Verified supplier deliveries for accuracy and condition, maintaining product availability on sales floor and minimizing stock discrepancies.
- Completed daily cash reconciliations and resolved transaction discrepancies, supporting accurate financial reporting and audit readiness.
- Processed customer returns and warranty claims promptly, improving transaction accuracy and building trust in the lawn and garden department.
- Directed seasonal department operations with minimal oversight.
- Handled third key management responsibilities, including new hire training, register reconciliation, and opening and closing procedures.
- Set up seasonal promotional displays to attract target customer segments and enhance product visibility, supporting improved sales results.
- Validated supplier deliveries for accuracy and condition, minimizing stock discrepancies and maintaining consistent shelf availability.
- Balanced daily cash reconciliations and investigated transaction discrepancies, supporting accurate financial reporting and audit readiness.
- Managed customer returns and warranty claims efficiently, improving transaction accuracy and customer confidence in the lawn and garden department.
- Delivered third key management duties through training new employees, reconciling registers, and completing opening and closing procedures.
- Improved product visibility and sales performance through seasonal promotional display setup for target customer groups.
- Reduced stock discrepancies by verifying supplier deliveries for accuracy and condition.
- Strengthened financial accuracy and audit readiness through daily cash reconciliation and discrepancy resolution.
- Improved return and warranty processing accuracy while supporting customer trust in lawn and garden department.
Lawn and Garden
North 40 Outfitters
Great Falls, MT
12.2019 - 06.2025
- Led and trained teams of up to six employees, enhancing team capabilities and service quality. Proficient in operating electric pallet jacks and forklifts. Coordinated vendor orders to ensure timely delivery of products. Deliveries with precision. Excelled at multitasking in a fast-paced environment. Handled customer payments and provided change as a cashier. Assisted in the in-store coffee shop during slower seasonal periods. Promptly addressed and resolved customer inquiries and complaints. Greeted customers and engaged in conversations to foster relationships and assist in locating desired products. Designed promotional displays, increasing product visibility and customer engagement. Demonstrated respect and friendliness while assisting customers.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Stayton Union High
Stayton, OR05-1985
Skills
- Promotional display design
- Forklift operation: 3 years certified
- Cash handling proficiency
- Register balancing
- Audit compliance
- Office software proficiency
- Team leadership
- Employee oversight
- Cross-departmental support
- Attention to detail
- Conflict resolution
- Heavy lifting
- Use of POS System
Personal Information
Title: Team Supervisor
Timeline
Lawn and Garden Sales/Retail Sales Third Key Holder
Atwoods
09.2025 - Current
Lawn and Garden
North 40 Outfitters
12.2019 - 06.2025
High School Diploma -
Stayton Union High