Matthew Grimes
Land O Lakes,FL
Summary
Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Results-oriented with a focus on growth and efficiency, consistently meeting organizational needs and increasing service value.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
RAPID Express Delivery (Amazon)
Seffner, FL
01.2025 - 08.2025
- Ensured timely deliveries by effectively planning and optimizing routes.
- Maintained a pace of 30 stops per hour
- Maintained vehicle safety and cleanliness, adhering to company regulations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with logistics team to coordinate delivery schedules and improve efficiency.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Mail Carrier / Post Office
USPS
Tampa, FL
02.2022 - 09.2023
- Delivered mail along designated routes and retrieved items from relay boxes.
- Operated vehicle in compliance with safety regulations.
- Responded to customer inquiries about postal services and products.
- Provided exceptional customer service while delivering mail.
- Assisted fellow carriers with routes during peak periods.
- Reported damaged or missing mail items to supervisor promptly.
- Ensured adherence to federal privacy protection laws.
- Sorted mail for efficient delivery based on route and customer address.
Driver Helper
UPS
Tampa, FL
11.2021 - 01.2022
- Secured all items in vehicle for safe transport.
- Assisted drivers with loading and unloading packages efficiently.
- Communicated delivery status updates regularly with dispatchers.
- Followed company policies during vehicle operation and onsite duties.
- Delivered goods safely and timely while adhering to traffic regulations.
- Reported discrepancies between orders and received products accurately.
- Participated in regular safety meetings led by supervisor and manager.
Roadside Assistance Technician
AAA The Auto Club Group
Tampa, FL
02.2018 - 11.2021
- Conducted on-site diagnostics to identify and resolve vehicle issues efficiently.
- Assisted customers with jump starts, tire changes, lockouts, and fuel delivery services.
- Responded promptly to emergency calls, delivering tailored solutions for customer needs.
- Provided thorough documentation for each job, detailing parts used and labor time.
- Inspected vehicles for potential hazards prior to delivering roadside assistance services.
- Maintained organized inventory of supplies, including jumper cables, tires, and fluids.
- Advised customers on vehicle care to prevent future breakdowns or malfunctions.
- Participated in ongoing training sessions to stay updated on new products and technologies.
- New battery sales 25 per month
Lube Technician
Jiffy Lube
Tampa, FL
01.2017 - 02.2018
- Performed oil changes and lubrication services on diverse vehicles to enhance efficiency.
- Inspected brakes, suspension, steering, exhaust, and other systems for wear or damage.
- Tested batteries using digital multimeters to ensure optimal performance.
- Facilitated timely ordering of parts from suppliers when necessary.
- Maintained detailed records of work completed per company standards.
- Welcomed customers warmly upon service station arrival.
- Informed customers about available preventive maintenance services.
- Identified safety hazards with tools and machinery to prevent injury or damage.
Education
High school diploma -
O' Lakes High School
Land O' Lakes, FL05.2006
Skills
- Route planning and scheduling
- Report generation
- Sales support services
- Verbal and written communication
- Team leadership
- Time efficiency skills
- Customer satisfaction focus
- Critical thinking and problem resolution
- Independent task completion
Certification
- Brake Repair (10+ years)
- Mechanic Experience (10+ years)
- Delivery Driver Experience (4 years)
- Tow Truck (4 years)
- Alignment (1 year)
Timeline
Delivery Driver
RAPID Express Delivery (Amazon)
01.2025 - 08.2025
Mail Carrier / Post Office
USPS
02.2022 - 09.2023
Driver Helper
UPS
11.2021 - 01.2022
Roadside Assistance Technician
AAA The Auto Club Group
02.2018 - 11.2021
Lube Technician
Jiffy Lube
01.2017 - 02.2018
High school diploma -
O' Lakes High School