Matthew Gronner
Pflugerville,TX
Summary
Punctual Delivery Driver offering 5 years of experience distributing products, documents and packages to customers. Versed in safely loading and unloading parcels, completing logs and collecting appropriate payments. Familiar with GPS system operations paired with outstanding driving record.
Overview
7
7
years of professional experience
Work History
Collections Agent
Mckenzie Paul And Associates
Round Rock, TX
02.2024 - Current
- Maintained accurate records of collection activities in database system.
- Conducted skip tracing activities to locate delinquent customers.
- Initiated legal action against delinquent customers when necessary.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
Amazon Courier
Amazon
Austin, TX
02.2019 - 02.2024
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Notified customers of delays to decrease calls to support.
Warehouse Coordinator/Customer Liason
Sauceda Industries
Austin, Tx
06.2018 - 12.2018
- Assessed employee performance and facilitated commendations and discipline as necessary
- Oversaw all production, quality control and material handling operations and made improvements as needed
- Complied with all standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling
- Created and implemented highly effective and individualized solutions for clients
- Surpassed revenue goals in four consecutive quarters
Warehouse Associate
Sauceda Industries
Austin, TX
08.2017 - 06.2018
- Supervised material flow, storage and global order fulfillment.
- Maintained accurate stock records and schedules.
- Unloaded, picked, staged and loaded products for shipping.
- Oversaw warehousing and storage practices and housekeeping.
- Worked at a rapid pace to meet tight deadlines.
Education
University of Texas
2016
Skills
- Deadline-oriented
- Employee training and development
- Seasoned in conflict resolution
- Customer service expert
- Telecommunication skills
- Active listening skills
Awards
- Named Rookie of the Year (2017)- Sauceda Industries
Timeline
Collections Agent
Mckenzie Paul And Associates
02.2024 - Current
Amazon Courier
Amazon
02.2019 - 02.2024
Warehouse Coordinator/Customer Liason
Sauceda Industries
06.2018 - 12.2018
Warehouse Associate
Sauceda Industries
08.2017 - 06.2018
University of Texas
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